Shiprocket — They kept me waiting and asked me to cancel the shipment

I want to raise a complaint against Shiprocket. My order was placed on 7th September and from then I have been calling them regularly for pickup on the help chat it says that pickup was not ready but on the first day itself shipment was ready and nobody ever called. The Shiprocket executives told me to wait for 24hr and wait for 1 more day and now it’s 10 days they are saying to cancel and proceed with new shipment. This is a mental harassment and no solution provided from their end.
I wrote a mail to them and they told me to wait till 16th and on 16th they are writing a mail ‘as we didn’t receive any response from your end we are closing the ticket.’
They are just scamming people and not providing them any help and any solutions.
I want strict actions to be taken against them.