Shop Clues — This is regarding a product (Eureka forbes aqua sure elegant ro water purifier) which i bought from shop clues.com. Order no.: 68498398

Address:	122001
Website:	ShopClues.com

From: ShopClues.com
Sent: ‎29-‎10-‎2015 15:42
Cc: Agarwal Akansha083
Subject: [ShopClues.com] Update: Re: change status to deliver
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ShopClues Support, Oct 29, 3:42 PM:
Dear Akansha,
Greetings from ShopClues.com.
This is with reference to your query regarding order no. 68498398.
We would like to inform you that product ordered by you is covered under manufacturer warranty and it was delivered to you in sealed packed condition. We request you to visit to the nearest service center with invoice and seek assistance.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Durgesh Anand
ShopClues.com
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Agarwal Akansha083, Oct 27, 10:43 PM:
Dear Rahul,
Sorry to say bt it was my worst experience.
I had been contacting you since 26th Sep, 15. Till today u hvnt done anythng, had it been flipkart or snap deal, they would hv taken product nd processed my return.
Now also u r nt ready to accept that product is not working what shld i do with defective product, did i paid for defective product?
Do u hv reply to this, u r nt the first to reply this kindly check kaushal, Monika nd many more wrote to me same thing bt no reply till today.
If you can take back nd refund my money, just tell me in one word, i will report this to consumer forum, bcoz i tired my best nd gave u plenty of time. I cant wait any more.
Ur company just bluff the customer nd after 45days eureka fobes nvr revert for any enquiry. Ur company is nt the trustable now i got to know why there are so many complain against ur company . I checked on consumer forum there are so many complain against ur website.
Ms. Agarwal who is CEO ask her to also see what her is company is doing with customer, nd company who show this behaviour has no value for its reputation.
Had it been vice versa i would hv nvr troubled. U just have time till tomorrow, i will now nt waste my precious time. What ever consumer forum people do with u
Thanks & regards,
Akansha
-----Original Message-----
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Shopclues Support, Oct 27, 5:17 PM:
Dear Akansha,
Kindly ignore previous email.
Greetings from ShopClues.com.
This is with reference to your order no. 68498398 placed with us.
We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.
We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.
Best Regards,
Customer Support Team
Rahul
ShopClues.com
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Shopclues Support, Oct 27, 5:16 PM:
Dear Agarwal,
Greetings from ShopClues.com.
This is with reference to your order no. 68498398 placed with us.
We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.
We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.
Best Regards,
Customer Support Team
Rahul
ShopClues.com
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Customer Support, Oct 27, 9:38 AM:
on behalf of customer
i have received a product which is not working and when i called the at Eureka Forbes help line no.[protected] but they told me that contact to shop clues so please do it needfully otherwise i will go to consumer court so please do it needfully.
regards
amit
shopclues.com


Cheers,
ShopClues Support Team.


Message-Id:NEXQ7W2DDJ_5631f123d94e6_adcb3ff7
This is regarding a Product (Eureka Forbes Aqua Sure Elegant RO water Purifier) which I bought from Shop Clues.com.
The order was placed on 18th Sep’2015 at 11:44 PM, Payment mode was prepaid with direct delivery at my Home town address: Shri Om Traders Bazar Kallu Ganj, Najibabad Dist.: Bijinor on additional cost of INR 299 as Shipping cost.
Order No.: 68498398
This Product was delivered on 25th Sep’15 at my place, Since it was to be installed, so we requested a RO installer person to get it installed, since he was not free so he visited on 26th Sep’15. That day its was found that the product is not working.

I immediately called on the help line number of Eureka Fobes which was mentioned on the product.
But they said we have to place defective request to the Ecommerce website, I immediately did that, Shop clue executive confirmed my request has been processed, it will take 1-2 working days to get it replaced & picked.

From 26th Sep’15 . I am just following with them, Neither they revert on my call, neither they are replying on emails.

I am just getting below emails replies.

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Oct 15 at 6:45 PM