[Resolved]  ShopClues.com — Fraud by online shoping store shopclues.com

Address:

Patna, Bihar

I ordered a "Smart Corporate Bag" (Rs. 659) vide order no.-7338877, on 4th October 2013, believing and relying on promise to deliver the product within 5-6 days by shopclues. I received the product on 16th October 2013 after continuous reminders been given time and again.I was disheartened to see that after waiting for such a long time so eagerly, I receive a wrong Product "Evening In Paris' handbag. Immediately I buzzed the call center representative on 16th October 2013 only to lodge a complain for return and replacement of the wrong product.I was been told to send a snapshots of the wrong product delivered along with the complain for replacement and return online only.I did exactly as told to me but when I contacted the people at shopclues on 17th October 2013, I was replied that the picture of the product has not reached them yet, so again on 17th October 2013 I mailed the photo and took confirmation of its receipt and reverse pickup of the wrong product within 24-48 hours.I called them again and again for 3-4 times daily to get the product picked up from my place as nobody was responsible enough to call me and inform me the address to be written on the package and the name of the courier company which would pick it up. A reverse pickup was arranged on 26th October 2013 after so many reminders by me.The courier company delivered the product to "shopclues" on 1st November 2013 at 12:00 p.m. (my account on the shopclues.com shows the same), but the call center representatives refused to it, and said that the product did not reach their warehouse untill 7th October 2013. Everyday since 16th October I have been calling to get the updates of my transactions and complains, but I get to hear the same mug up statements that my problem shall be solved within 24-48 hours.The call center representatives put me on hold for more than 15 to 20 minutes. I have wasted a lot of money, more than Rs.800-900 on the phone calls, which is much more than the product. The call centre people keep promising to arrange the call backs from the higher authorities but never have I received any calls or emails from them, and every time I have to call them to remind about my problem.On 12th November 2013, I had a conversation with Mr. Pawan kumar (floor Manager, as told to me) who now explains that the product is out of stock and I can get the refund in lieu of the product. But now I demand A compensation of Rs. 3000 along with the refund for the inconvenience. I have made numerous calls and mails to them and they kept fooling me with their promises to deliver the product as soon as possible. I have clearly expressed my demands and requirements in the mails to shopclues but then also, yesterday, On 20th november 2013, I received a mail from Mr. Pawan Shakya, on behalf of shopclues offering "200 Clues Bucks" for the inconvenience caused to me, which I really don't think is justified. Kindly help me recover my money along with compensation and do highlight the issue at your channel so that nobody gets into the trap of such fraudulent companies. Waiting for your action eagerly, Pravin Kumar Phone No.- [protected] / [protected] E-mail address- ex.[protected]@gmail.com