Shoppersstop.com — broken and damaged products delivered intentionally

Case 1- i ordered 6 coffee mugs from shoppers stop online website which was delivered on 17th may. The product cam completely broken and damaged for which i immediately raised a complaint and return request.
Since the. More than 20 days have passed
But no action is initiated by shoppers stop.
Order[protected]

Case 2- i ordered a wonderchef blender on 19th may which was delivered on 30th may. The order came in a box which was marked as defective not to be sold. It was clearly mentioned on the box that the product is defective and it is not to be sold to any customer. There were missing jars and lids in the box and also it was used by somebody before. Moreover the blades in the jar were stuck at the bottom therefore unusable.
Immediately i raised a complaint with shopper stop but sadly today 5-6 days have passed but i have not received any response for the same.
Order[protected]

This is highly unacceptable from a prestigious site and brand like shoppers stop. I trusted shopper stop for the authentic and proper delivery of my product but both the times i faced harassment as wrong and damaged products were delivered and no refund has been initiated for either of them till now.
Number of days have passed since i complaint, i am making follow-up calls and mails but to no avail. Every time there are excuses made by the customer care persons that due to covid-19 things are getting delayed. But other websites like myntra amazon are working in full capacity and delivering properly. Covid-19 is no excuse for delivering damaged products to the customers and not issuing refunds for the same.

I sincerely request for urgent intervention and action in this matter otherwise i would be forced to escalate it to consumer complaint forums which would not be advisable for any reputed brand like yours.