ShoppersStop.com Complaints & Reviews

I recieved the wrong product and continuously following up with the customer care, there is no response at all...

Order ID:[protected]
Amount: Rs.3, 396.20

Refund received for : Rs.974.92
Refund pending: Rs.2, 421.28

Order Contents: Order Contents:
6 Solid Ceramic Dulcet Blue Dinner Plates
6 Solid Ceramic Dulcet Blue Side Plates
6 Solid Ceramic Dulcet Blue Cup and Saucer
6 Solid Ceramic Dulcet Blue Veg Bowls

All the crockery received in broken state. Photos sent. Multiple...

Dear sir,
I have ordered this product on 17..7.22. Unfortunately till this time I am not received the product or refund. This is the worst experience I have ever had. Moreover wherever I have ordered anything from shoppers stop I have to Crack my head to flight with customer care.no other online platforms are like this .
Request you to resolve my issue as soon as possible.
Suma Joseph...

This is the Heights of getting cheated as an online consumer.Recently i have basically ordered a police watch in shopperstop.com since i found 40% offer and made my payment on 27 July 2022, which is fairly significant. But they didn't essentially bother to notify me regarding my delivery date and after my call towards your customer care, fairly contrary to popular belief they say thats been sold off and they are running out of stock and after...

Worst service from shoppers stop. I have purchased few products from shoppers stop on 27th July. It was a pre paid order. They delivered all products except 1 kurti. Inspite of several mail and messages I still haven't heard anything from them. Day before yesterday I called them and a customer care executive told me it's not yet delivered to the courier. Though site is showing billed and dispatched on 29th July. I don't know what to do. They...

Placed order on 16th June2022 order number is[protected]. Received the product after somedays but I didn't like the fitting of the product so I raised return request for life brand Grey colour Jeans whose price is rs 849. After some days pickup person picked up the product after checking image and product details with him. Till now I m waiting for the refund. I called shoppers stop customer care team many times but I have not received the...

My order ID is[protected] and I have made return request on dated 4th July 2022, more than a month I am still waiting for my refund. 3 time I have made call to help line and 3 time I have mailed but still waiting for refund. I black card holder and this type of services is not expected.
Kindly isssue my refund instantlly...

Hi I have ordered flipflops from shopper stop and returned due to size issues i have returned the item on June 18th but till date there is no refund always telling the reason as Quality check is pending still not reached ware house but customer care replied me product has reached ware house
always telling many reasons but not initiating the refund.

Order ID :[protected]....

I ordered 2 Sandals online from shopperstop. I received 1 sandal after 3 days and other i didn't receive. It was showing in transit status for 20 days so I called the customer care and they advised me to cancel the product as it was already late. Next day the order was showing as delivered on my order list and when I called them they asked sometime to resolve the matter. After repeated calls they didn't provide me any resolution and now they...

When the account is created they do not ask for any ID proof. Now recently I noticed that there exist 2 accounts from my phone number. One of these accounts was in some other name, and I don't have any idea how it got created. So I asked them to deactivate my account but now they are asking for my Aadhar details. I don't want to share such sensitive data with them as I have 0% trust in my data security with Shopperstop. Since the mobile number...

Hello I had purchased a perfume in shopperstop r-city mall which was expensive than the same perfume shown in online store. Kindly resolve urgently as no-one is trying to pick up or provide service in customer care....

Selling membership without policy details on membership. Committing verbally additional discounts of 15% in birthday month and then denying saying it is on fresh products only.

No policy documents shared very rude stating nothing can't be done....

I have purchased one dress from shoppers stop through online app. Product did not deliver. I followed multiple times but they are unable to track my parcel. I asked for refund but they don't have any answer....

I have placed an order of 2 items on 15 th April and same rec'd on 17 th April-2022 in that on of them i have returned on 18th April-2022 due to product was different from image ( wrong product ), I made too many complaints against the same thru online chat, emails & phone call, but i have not rec'd my amt of 1400/- till date ( According to them product quality check failed ) Now what should i do if have rec'd wrong product, Pls look into...

I placed two orders (Order number:[protected] &[protected] on Feb 5th worth 9511.5/- and 4725/-. However, I didn't receive the products yet. I raised complaint twice by reaching to customer care. Nothing will happen with the complaints and no one will respond properly and do the needful resolution to customers. They don't seem to know what is going and advised me to wait for 2-4 days to receive a call on the same, but nothing so far. Initially,...

Very sad and bad experience with Shoppers Stop Store at Hi-lite Mall Calicut on 2nd July 2022. The stores product keeping is on very bad manner. Especially Kitchen cups and plates. it is kept on the dangerous situation like if someone touch on that product, it will broke and will course injuries on customer. And we have the photos of the products keep also. We got same experience from shoppers stop. due to the bad product keeping the injurious...

I ordered a watch and received a shirt instead of watch...

I want to cancel order but there is no option to cancel it. My order id is[protected]...

Order ID:[protected]
Item: VIP luggage
I returned the product back because I received an incorrect product than the one shown in the images online. Shopperstop has received my product on 11th June, they have acknowledged receipt. But no sight of refund. It’s been over 10 days. Everytime I call their customer service they tell me to wait for 2 days, but that’s of no use....

Hi

I have ordered Solid Cotton Round Neck Boys T-Shirt on 19th of May and the order number is[protected]. Till now I didn't receive the product and customer care is not responding at all....