ShoppersStop.com Complaints & Reviews

I had placed an order Order no:[protected], on 7th of July 2022, amounting to 1821.82 INR . On 10th of July I received a totally different, stained shirt and immediately placed an exchange request. Next day that stained shirt was picked up by their courier partner, but after that there is no reply from their side, these people are literally making me fool since 3 months and neither they are sending me the shirt nor refunding my money.
I have called them so many times, every time they create a case ID and promise me to give resolution within 2-3 days but they never send any reply and resolution . I am fed up now and their such actions are forcing me to lodge a police complaint.

I have returned this product on 2nd September, 2022 due to fittings issue. ShoppersStop has still not processed the refund of Rs. 1299.

Please help me to get this refund.

Thanks,
Debolina

I had returned three items due to certain issues. Item has reached the warehouse of shoppersstop on 24th August and same has been confirmed through mail. Several times I have contacted customer support team but experience is very bad.
Order I'd.[protected], order date 04 Aug 2022.

On 18th Sept 2022 we bought some items worth ₹1, 826 from Shoppers Stop store Kolkata, south city. In our bill, they have charged ₹7 for the carry bag which has their logo in it.
When we are buying items from a store, isn't it obvious to get the carry bag alongwith for free.

I ordered a product in my credit card and received 10 days later again initiated a exchange request because of the issue in the size, three weeks later I got a mail that the order got cancelled and refund is initiated, I ordered the product in my credit card and got the refund in ShoppersStop wallet which they’ve done without letting me know I need my money in my bank account.

In the above mentioned order one women white T-Shirt was ordered, which was received with black spots. As soon as I received, I saw the spots on the T shirt and complained to shoppers stop customercare, I sent the images also. The costomercare initiated the return. The item was picked up on 9th August 2022 but they have not yet credited the money to my account. Now it is more than one month. I have called the customer care more than 10 times, evey ti.me they say within 24 hours it will be resolved but nothing happened. Such companies should not run, rather should be stopped.

I had ordered 2 perfumes and 1 was delivered wrong. Shared images also but cc people saying we have delivered right product. After chasing them for 10 days they say we will accept return as an exception but will give money in the ShoppersStop wallet and not original mode. I told them i don’t want to block my money i will buy the product from somewhere else but no resolution. No help the customer service is very pathetic

I ordered a Kraus white straight fit jeans price Rs.1256/- having order ID[protected] and it was delivered to me on 30th August, 2022 with stains on the front left leg of the jeans. So I initiated a return request and the product was picked on 31st August, 2022 and the Delhivery courier service that it was returned successfully on 5th Sept, 2022 but the status on the website just show that return initiated and even after 10 days m still waiting...

My complaint is regarding DELAYING OF REFUND from online shoppersstop.com. and their WORST CUSTOMER SERVICE.

My Order ID[protected]. Placed order on 13.8.2022. Product received through Bluedart courier service on 19.8.2022 was completely broken in powdered form. (2nos. of Glass bottles)

From 19.8.2022 I have been chatting with shoppersstop customer care team for my refund. They are very much irresponsible and behaving rudely (signing off inbetween the questions) to resolve the issue even after my submission of crystal clear evidences.

On 19th from Ms. Ritika Mannadiar's side she gave a raised case id(Complaint id CAS[protected]H2D3Y7) and asked me to wait 48hrs.

On 23rd Mr. Amrut stated that their team is working on the issue.

On 25th again Ms.Ritika gave words that soon they will process the refund. Again asked me to wait.

On 28th from Ms.Kretika Lalwani's side she raised a NEW CASE unwantedly without processing the previous case.(case id:CAS[protected]L9P6C1) and rudely closed the chat inbetween the queries and concern.

After read all the disappointed reviews online, i was shocked to see such a name earned big brand's illicit carelessness towards people's money.

Decided this is my FIRST and last painful shopping experience with shoppersstop. I am nothing to them as an individual shopper but for sure won't recommend this e-shopping site to my nears and dears.

Felt like I am getting cheated and without delaying started searching in a helpless/clueless state to raise a complaint, atlast found here some reputed people's productive service in resolving consumer's refund issues genuinely gives me a relief to hold my trust on you people.

So registering here my grievences and expecting a trustworthy and positive result soon as possible. HELP ME TO GET MY MONEY REFUNDED BACK TO MY CREDIT CARD. Trust you people.

Thank you in advance.

My complaint is regarding refund from online shoppersstop.com. Order ID[protected].
The product which I received was completely broken in powdered form. (2nos. of Glass bottles)

I have been chatting with shoppersstop customer care team for past 10 days. They are very much irresponsible and behaving rudely (signing off inbetween the questions) to resolve the issue.

Felt like I am getting cheated and searched to raise a complaint and found so many affected people's disappointed reviews online. Helpless/clueless, atlast found here some reputed people's genuine productive service in resolving others refund issues positively.

So registering here my grievences and expecting a trustworthy result soon as possible. HELP ME TO GET MY MONEY REFUNDED BACK TO MY CREDIT CARD.

Thank you in advance.

I had returned three items from an order id[protected] but received refund for only two despite of multiple followups since March 2022.customer care support was not at all helpful

I recieved the wrong product and continuously following up with the customer care, there is no response at all

Order ID:[protected]
Amount: Rs.3, 396.20

Refund received for : Rs.974.92
Refund pending: Rs.2, 421.28

Order Contents: Order Contents:
6 Solid Ceramic Dulcet Blue Dinner Plates
6 Solid Ceramic Dulcet Blue Side Plates
6 Solid Ceramic Dulcet Blue Cup and Saucer
6 Solid Ceramic Dulcet Blue Veg Bowls

All the crockery received in broken state. Photos sent. Multiple complaints raised but every time a new case umber is provided but no resolution/refund.

Requesting for a refund.

Dear sir,
I have ordered this product on 17..7.22. Unfortunately till this time I am not received the product or refund. This is the worst experience I have ever had. Moreover wherever I have ordered anything from shoppers stop I have to Crack my head to flight with customer care.no other online platforms are like this .
Request you to resolve my issue as soon as possible.
Suma Joseph

This is the Heights of getting cheated as an online consumer.Recently i have basically ordered a police watch in shopperstop.com since i found 40% offer and made my payment on 27 July 2022, which is fairly significant. But they didn't essentially bother to notify me regarding my delivery date and after my call towards your customer care, fairly contrary to popular belief they say thats been sold off and they are running out of stock and after some extension over the conversation(how do they accept order without inventory details of their store) they finally stated that the last single unit is defective and they asking me to cancel it. Also got different calls from various customer care numbers of shoppersstop and asking me to cancel the order for refund and i refused to do so. Again on aug 9 after all these mess i received mail stating Your Order[protected] is Ready for Pickup - Automated Message - DO NOT REPLY with pickup code and i tried calling the given calling number again theres no response so i decided to go directly there for my watch pickup Pickup Address
Ssl-Chennai-Chetpet
106
.. SOUTH1, HARRINGTON ROAD, CHETPET TWIN DISTRICT CENTER-1, ROHINI MALL, CHENNAI, 600031, Tamil Nadu, IN
Tel :[protected],
They asked me to wait and after 40min they say that the product is not received and again frustration at its peak so i asked them to give me help regarding this and simple answer i got is sorry sir "we didn't receive any product of yours and will call and notify once we receive product within 3 working days" today is Aug 14 and receiving response still and am going to raise this over various consumer complaint forums still i get 40% offer coupon on any product(watch) i order. They are cheating every online consumer with offers and after ordering they ask us to cancel this cant be accepted every time.

Worst service from shoppers stop. I have purchased few products from shoppers stop on 27th July. It was a pre paid order. They delivered all products except 1 kurti. Inspite of several mail and messages I still haven't heard anything from them. Day before yesterday I called them and a customer care executive told me it's not yet delivered to the courier. Though site is showing billed and dispatched on 29th July. I don't know what to do. They really don't bother about their customers. I request you all to not buy anything online from shoppers stop.they don't reply to mails. Never bother to provide any updates. Ultimate unprofessionalism. Now customer care saying they also don't know when it will be resolved. Shoppers stop either deliver my product or refund my money. I don't want any assosiation with shoppers stop.

Placed order on 16th June2022 order number is[protected]. Received the product after somedays but I didn't like the fitting of the product so I raised return request for life brand Grey colour Jeans whose price is rs 849. After some days pickup person picked up the product after checking image and product details with him. Till now I m waiting for the refund. I called shoppers stop customer care team many times but I have not received the refund.

My order ID is[protected] and I have made return request on dated 4th July 2022, more than a month I am still waiting for my refund. 3 time I have made call to help line and 3 time I have mailed but still waiting for refund. I black card holder and this type of services is not expected.
Kindly isssue my refund instantlly

Hi I have ordered flipflops from shopper stop and returned due to size issues i have returned the item on June 18th but till date there is no refund always telling the reason as Quality check is pending still not reached ware house but customer care replied me product has reached ware house
always telling many reasons but not initiating the refund.

Order ID :[protected].

I ordered 2 Sandals online from shopperstop. I received 1 sandal after 3 days and other i didn't receive. It was showing in transit status for 20 days so I called the customer care and they advised me to cancel the product as it was already late. Next day the order was showing as delivered on my order list and when I called them they asked sometime to resolve the matter. After repeated calls they didn't provide me any resolution and now they are saying the order has been delivered. So much fraud from such a big company is really unbelievable. Never going to buy their product again, even from the stores