ShoppersStop.com Complaints & Reviews

I had ordered sunglasses on 23rd May which were delivered on 27th May. The sunglasses had scratches on the lenses. Such poor QC from the dispatch team.

Reported the issue on the same day with all appropriate proofs. Ordered a replacement as the customer care said they could get me a replacement in 5 days. After a week, it hadn’t yet been dispatched.

I raised a refund request on 6th Jun and was expecting a complaint ref and update within 24 hours as committed by the CC exec.

Called back on 7th June and realised the case was incorrectly logged and no refund request was initiated. Once again asked to wait for 48 hours.

No update on refund yet, I called back on 13th Jun and asked for an escalation. After insisting, was put onto someone who claimed to be a supervisor, although did not give any reassurances, only scripted responses.

14th June, raised a grievance. Got a lame response stating tried calling and couldn’t connect when I was actively getting other calls and I hadn’t missed any call. Stated a preferred time to call, still haven’t heard from them

PATHETIC SERVICE FROM SHOPPERSTOP AND WELL TRAINED TO LIE TO CUSTOMER AND END CALLS QUICKLY

I had ordered 2 items through Shoppers Stop app. But one of them was defective product and the other one had quality issues. I returned both the products, they picked it up immediately but they haven't provided the refund yet. It's been around a week now.

Exchanged American Tourister Luggage after receiving the product.
Product was picked up.
10 days - No exchange product delivered
Raised complaint - Customer care mentioned refund will be processed in 48 hours
Refund not processed 4 days over.
Customer care not reachable. No one calls back as well.
Grievance email sent to id listed on website. No response 6 days.

NEVER EVER SHOP @ SHOPPERSTOP

This issue I faced multiple times. They send used clothes, after return then pickup the product and never refund your money. This site should be banned

This is a fraud website. The send used clothes, after return, they pick up your products and never do a refund. If you check the status at site, they will mark it as pickup failed after few days. This has happened to me third time now. Exactly same pattern. I had a gift voucher to spend here, otherwise would have never bought anything from these frauds

I have a balance amount of ₹2000 in my SS wallet .Now when I want to redeem the amount when the OTP is sent every time I enter the OTP it does not get submitted and I try it thrice my account gets locked for 24 hours. I have complained to customer care but of n use. I fear my ss wallet amount will soon disappear. Kindly help.

Dear Consumer Officer,

I am facing issue with ShopperStop l2.5months as they are not refunding back Inr900 to my account for the return of product in original condition intact with Tag within the return period as is and same validated by shopperstop pickup boy while receieving back the product Else he could have highlighted that time itself and rejected the same that time but that wasn't the case and hence he accepted the product as it was in original condition only.

The product has been changed at their delivery partner end and there is no resolution at Shopper stop end. I keep on calling the shopper stop multiple times and their customer care is ignoring the request by stating original product not received however they are not bothering in resolving the matter and not even charging this issue to their local delivery partner.

The fact is delivery partner pickup boy wouldn't have accepted during the return pickup if the old used product been replaced at my end for the original one as they validate and verify all the tags wrt order no. Etc and this is clear case of cheating the people like me. It's about integrity and fair practice to be adhere at Shopper stop end.

It seems Shopper stop management is indulge in such activities and encouraging their team to do so ...as million o[censored]sers like me can't het refund and if we take average 1000 of million customer everyone nit returned for same issue meaning Shopperstop reaping a benefit of 1cr every month which is ethically wrong and they should be penalized for same.

I need consumer forum help for so much humiliation agony and wasting of time speaking to Shopperstop team. TO RECAPITULATe I request my interim.money 998 rs +10000 for the humiliation and agony I went through for such irresponsible behavior of Shopper stop team.

Please find the compliant no. Registered with Shopper stop out of many

Request no.1) CAS[protected]Z0T1B7
2) CAS[protected]C7F3S2 CRM:07811075
3) CAS[protected]C7F3S2 CRM:01760155

I can see same complaint with many other customers wrt shopperstop return product fraud scheme.

Pfa the screenshot out of many.

Exchange fraud - Shipped product but they are saying they received different product
Also find attached the email sent to shopper stop grievance redressal team but novresolution even.

Regards

Amita Nuwal
[protected]

Received the product on 28th March, placed return request on next day as the size was smaller than what I wanted.
Delivery guy picked up the product, called them after 10 days asking for what the status is, they are saying they received jeans whereas I ordered white shirt and given the same as return.

Now they are saying they can ship back the jeans but what I will do of this jeans, I ordered shirt should receive the same.

I bought one t shirt of Rs 1499 from store in viviana mall, thane but later I realised they charged me 1699 for the same.

I bought the watch from online shop and within 2 hours o[censored]se, the watch had 1 screw coming out and roaming in the watch dial. I asked for replacement, they said it would be done within 15 days but as I gave them my watch, they never replied back and have been keeping my watch for 2 months. There is no response and no revert from the team. I asked them to refund my money or replace the product multiple times but they kept giving stale replies. Even their customer care says they will call and resolve the issue but I did not get a single call from them to resolve the issue.

Ordered watch online from shopperstop site and selected store pickup since I was in the mall and when raise the return request online initially the executives on call told me that delivery guy will pick up your watch within 3 days 5 days and now they are telling I need to visit shopper stop store for return as I selected store pickup. When went to store they are giving credit notes which I don't need. I want complete refund in original payment mode as I ordered online and assured by executives also initially.

Terrible experience with the shopper stop it's been 20 days I am banging my head with the team and they are now resisting to accept the credit notes as I did store pickup.

Watch is untouched and in sellable condition. Kindly pickup the product and refund the amount in original payment mode.

I made a purchase from Shoppers Stop on 5th March but later wanted to return the products as I was not happy with them. Upon going to the store to return the products, I was refused my own money into my source account and told that I would only get back the money in a credit note or a gift card. This is extremely atrocious as I do not wish to spend money on Shoppers Stop anymore and the credit note/gift card can only be used at Shoppers Stop. I really want my money back. Their team has stopped contacting me after I was persistent and so resolution has been achieved yet. Please help.

Order ID is[protected]..material received in defective condition and promptly returned back to shoppers stop and got acknowledgement that item is received on 23rd Feb'23..there is no sign of refund from shopper's stop even after submitting all the evidences on mail..I have been continuously calling customer care but seems that they are not interested in refunding..each and every day, I get the same reply that it has been rejected by their quality team due to scratches..I don't understand whether they go through customers complaints or no because this was the same reason for which I had returned the product..kindly help in getting the refund since I am in immensely distressed.

I had ordered two Monte Carlo jackets from shoppersstop.com, and returned both of them. but they only refunded for one jacket and not refunded for the second one. I had complained many times and tried to contact but they are not even responding properly.please kindly help me to get mine refund of another jacket.

Order id :[protected]

Complaint case ids :CAS[protected]J0K7X1 and CAS[protected]X0R3N7 

Refund request nos. 37864057 and 37875001

They scam for providing the marks cards

Purchased one CK shirt white from Shoppers Stop which has tea or coffee stain, requested for exchange. Now it's 3 weeks no response if I raise complaint through email or toll free. Please help to get the refund from them.

I bought two gift cards with an amount of Rs2000 each back in 2019.
Due to COVID I was not able to redeem them . When I went to Faridabad store to get these reactivated I was told company has declared a new policy where in no reactivation will happen for cards issued before 2020.

I am a frequent buyer and first citizen card holder at Shoppers Stop. I get all the emails/messages for sale, discount but the very crucial information where my money was involved dint reach me.

I need compensation or the cards to be reactivated since as a customer I seek proper communication from the company for any change in policy where I am affected.

[protected]
[protected]

Regards
Shruti

Hi, I ordered 2 Louis Philippe T-shirts online on 5th Jan 2023 and the Order number was[protected].
On 12th Jan I initiated a return request for 1 T-Shirt costing Rs. 1, 234.Since then the courier partners have been auto cancelling my request mentioning no one at home whereas they have never bothered to contact me.After repeated calls and mails to customer care and several complaints being raised - of which most gets autoclosed without even resolving...and during one of the calls the customer care executive initiated a return request for the other T-shirt by mistake and told me that you could still return the product to the courier partner and they would accept it. Finally at last they came and picked up the product...I also received an email on 13th Feb stating product received at the warehouse...and refund would be processed within 2-3 business days ...but till date there is no progress. I'm done with Shoppers Stop.

I returned the products to Shoppers stop in good condition, and now after a month they tell me that the product has failed the quality check and they cannot refund the money.
The customer care just hangs up when they feel like, and they will not refund the money no matter how many times you say or call. They will never call and update about anything

Ordered online though website. Didn't receive the order. The customer care said they'll refund but now day check with your neighbours and find your parcel!! I need my refund back that is simple.

I made this order with this scam company only because I had some credits in my account and if I didn't use them they would eat it up and make them zero every 3 months. Which you cannot do. You can't eat someone's money. Then I had to "request" them to refund my money and give me 3 more months to place order.