ShoppersStop.com Complaints & Reviews

Purchased a product through online (order id:[protected]after receiving that product i wanted to return and requested the return on same day they told it will get picked up within 48hrs its now been more than 7 days still not picked up. Visited the store for the same query upon which the customer service girl saying you have to buy another product of same amount which i didn't want. If calling to shoppers stop the call never gets connected....

On 19/12/2022 afternoon visited shopperstop, Gvk mall, banjara hills, Hyderabad. In mother care section 2sales girls- 1.Shanthi, 2.parvathi behaved very irresponsible and arrogant towards me and my friends. They were soo rude and misguided us and also waste rour 1hr time. Floor manager sahoo tried to resolve but they are not willing to aplologize to me. So i contacted branch head mr.ravi but he was in the meeting. I’m expressing my highly...

I ordered Ladies Kurtas/Shirts for Men vide Tax Invoice No. [protected] dated 17/12/2022 for Rs.4404/- at their Inorbit Mall, Malad West. I had paid all the payments through my Debit Card. During my shopping I requested to their seniors to give the carry bag with free of cost but they charge forcefully of Rs.7/-. I had purchased total 6 Quantity from their stores and their responsibility to provide carry bag at free of cost and i requested...

I purchased one sunglasses from shopper stop online on 24th September, 2022 and get the box on 27th September, 2022, As the item is smaller in size so raised a return request i next 5 mins after receiving the item.
And the Item was picked up on 30 September and got the mail that the item picked and after quality check my amount was refunded back.
Now they are saying from past 2 months that they received the empty box, but when...

I am receiving too many messages on daily bases on First Citizen club offers which is overwhelming and grabbing unwanted attention.

Please see that my number is unsubscribed from all communications which includes calls and SMS'es.

My number : [protected].

appreciate your earliest response and action....

The service/sales staff at mantri square mall handling the “bandeya” division has been behaving derogatory and talking down to customers on a regular basis. This is the third time when she has behaved rude and disrespectful towards customers wishes and enquiries. Treating people like she is doing them a favour by even talking to them....

Sir,

I have orderded product worth of 275/- on 01th Oct 2020.

Order id:[protected]

Tracking #[protected]

Till the date product not delivered.

While tracking on website it is showing different locatons every day.

While checking with Customer care representatives, they just asking me to
wait for 2-3 days everytime when im contacting.
br...

Hello sir
This is not the product which i refunded.
I received the product.but I return this because i did not like the product .
I thought money will be returned by you as other websites.
But next month i knew you haven’t processed the request and my money is not refunded yet..
Then i called to your call center and asked them to refund.they told me it was failed in quality check..i was like ok no issue...

I have returned a jean and 2 t-shirts 10 days back, but no refund initiated sofar, very long and delay in refund...

I had placed an order Order no:[protected], on 7th of July 2022, amounting to 1821.82 INR . On 10th of July I received a totally different, stained shirt and immediately placed an exchange request. Next day that stained shirt was picked up by their courier partner, but after that there is no reply from their side, these people are literally making me fool since 3 months and neither they are sending me the shirt nor refunding my money.
I...

I have returned this product on 2nd September, 2022 due to fittings issue. ShoppersStop has still not processed the refund of Rs. 1299.

Please help me to get this refund.

Thanks,
Debolina...

I had returned three items due to certain issues. Item has reached the warehouse of shoppersstop on 24th August and same has been confirmed through mail. Several times I have contacted customer support team but experience is very bad.
Order I'd.[protected], order date 04 Aug 2022....

On 18th Sept 2022 we bought some items worth ₹1, 826 from Shoppers Stop store Kolkata, south city. In our bill, they have charged ₹7 for the carry bag which has their logo in it.
When we are buying items from a store, isn't it obvious to get the carry bag alongwith for free....

I ordered a product in my credit card and received 10 days later again initiated a exchange request because of the issue in the size, three weeks later I got a mail that the order got cancelled and refund is initiated, I ordered the product in my credit card and got the refund in ShoppersStop wallet which they’ve done without letting me know I need my money in my bank account....

In the above mentioned order one women white T-Shirt was ordered, which was received with black spots. As soon as I received, I saw the spots on the T shirt and complained to shoppers stop customercare, I sent the images also. The costomercare initiated the return. The item was picked up on 9th August 2022 but they have not yet credited the money to my account. Now it is more than one month. I have called the customer care more than 10 times,...

I had ordered 2 perfumes and 1 was delivered wrong. Shared images also but cc people saying we have delivered right product. After chasing them for 10 days they say we will accept return as an exception but will give money in the ShoppersStop wallet and not original mode. I told them i don’t want to block my money i will buy the product from somewhere else but no resolution. No help the customer service is very pathetic...

I ordered a Kraus white straight fit jeans price Rs.1256/- having order ID[protected] and it was delivered to me on 30th August, 2022 with stains on the front left leg of the jeans. So I initiated a return request and the product was picked on 31st August, 2022 and the Delhivery courier service that it was returned successfully on 5th Sept, 2022 but the status on the website just show that return initiated and even after 10 days m still waiting...

My complaint is regarding DELAYING OF REFUND from online shoppersstop.com. and their WORST CUSTOMER SERVICE.

My Order ID[protected]. Placed order on 13.8.2022. Product received through Bluedart courier service on 19.8.2022 was completely broken in powdered form. (2nos. of Glass bottles)

From 19.8.2022 I have been chatting with shoppersstop customer care team for my refund. They are very much irresponsible and...

My complaint is regarding refund from online shoppersstop.com. Order ID[protected].
The product which I received was completely broken in powdered form. (2nos. of Glass bottles)

I have been chatting with shoppersstop customer care team for past 10 days. They are very much irresponsible and behaving rudely (signing off inbetween the questions) to resolve the issue.

Felt like I am getting cheated and searched...

I had returned three items from an order id[protected] but received refund for only two despite of multiple followups since March 2022.customer care support was not at all helpful...