ShoppersStop.com Complaints & Reviews

I ordered online 4 dinner sets to shoppers stop.com, but 3 dinner plates r broken in one parcel, i complaint for that to shoppers stop on 15 September 2023, but they didn't solve my problem till today .
Order id[protected]
case id: -CAS[protected]Q6H1F7

I ordered online 4 dinner sets to shoppers stop.com, but 3 dinner plates r broken in one parcel, i complaint for that to shoppers stop on 15 September 2023, but they didn't solve my problem till today .
Order id[protected]
case id: CAS[protected]Q6H1F7 .

So i request the consumer complaints board of India please take legal actions against shoppers stop.com for that .

Thanking you
Yours faithfully
Ashok Bhavnani

Order ID[protected]
Order Date Tuesday, August 15, 2023
Total Paid Amount Rs 1949.7

RMA ID41777089
RMA Date Saturday, August 19, 2023

Return Product already received by shoppersStop on 25 Aug 2023

Please do the needful to initiate the refund

I purchased two watches total worth 17, 394 rps. I returned the products. The items were picked up but till now I haven’t received my refund. It’s been more than 15 days for the first order since the item was picked up. And more than 7 days since the second item was picked. I have been calling and emailing the customer care everyday even then there’s no update or resolution provided to me.

I placed my order on 07/08/2023 from shopperstop site but the moment i enteredthe OTP, their site showed data error and got refresh but my money got deducted from the bank and not returned back.plz help me
amount-3150/-

I ordered for reebok shoes on 23.Jul.23.

Product was delivered on 28.Jul.23.

I placed exchange on 28.Jul.23 for order ID[protected] for reebok shoes as I received wrong size shoe UK7 instead of ordered UK8 shoes .

The order was picked on 29.Jul.23 with shipment I'd AWB [protected]
It has reached the warehouse for quality checks .
No update received since then
I raised the concern with
case id: CAS[protected]T8B4B5 in shoppers stop which is still unanswered

No Target date received for order delivery of exchange .
No reply on emails
Tried to connect to customer care they are disconnecting the calls.

Request to look into this to avoid future scams like this

I ordered ivy pillow on shopper stop and they delivered the wrong product on jul 16th and return was picked up jul 17th. It has been more than two weeks and no response from customer care. No mail or message from customer care. The customer care is not responding. the product has reached warehouse on 25th and according to shoppers stop with 48 hours refund or exchange should be initiated. I raised 3 different escalation and no single mail or message regarding that. When i tried to connect to customercare on 29th july, they disconnected the call every time(4 times) and not giving the proper response. Not every call will drop. The customer care is disconnecting the call from their end. Every time they will raise an escalation and ask me to wait 24-48hrs. I want my money back. Order ID:[protected]
Latest Escalation CAS[protected]T2Y4J2 

I bought a purse and it was torned so I went and returned it, i asked them to refund my money but instead they gave me a credit note.

My grandfather died and I was in my home town, in such cases when you have family crises on your head how on earth you can go to shopers stop to redeem the credit note.
I stayed at my parents place for approx 6 months and now the credit note is expired.

It was expired on 14th of July and today is 19th July, I went to shoppers stop again yesterday and they rudely said it is expired and nothing can be done.
How come you people are so monsters!

Please help me redeem my credit note.

Hi,

On 16th June 2023, I tried to place an order for amount INR 2627.22 from Shoppers stop Android app. After making the payment, I noticed that the amount got debited from my bank account immediately (see proof attached) but I did not get an order confirmation. The item remained in my basket.

The customer care service is really really poor, even when u r connected to an executive that person won't speak up.br...

I had ordered sunglasses on 23rd May which were delivered on 27th May. The sunglasses had scratches on the lenses. Such poor QC from the dispatch team.

Reported the issue on the same day with all appropriate proofs. Ordered a replacement as the customer care said they could get me a replacement in 5 days. After a week, it hadn’t yet been dispatched.

I raised a refund request on 6th Jun and was expecting a complaint ref and update within 24 hours as committed by the CC exec.

Called back on 7th June and realised the case was incorrectly logged and no refund request was initiated. Once again asked to wait for 48 hours.

No update on refund yet, I called back on 13th Jun and asked for an escalation. After insisting, was put onto someone who claimed to be a supervisor, although did not give any reassurances, only scripted responses.

14th June, raised a grievance. Got a lame response stating tried calling and couldn’t connect when I was actively getting other calls and I hadn’t missed any call. Stated a preferred time to call, still haven’t heard from them

PATHETIC SERVICE FROM SHOPPERSTOP AND WELL TRAINED TO LIE TO CUSTOMER AND END CALLS QUICKLY

I had ordered 2 items through Shoppers Stop app. But one of them was defective product and the other one had quality issues. I returned both the products, they picked it up immediately but they haven't provided the refund yet. It's been around a week now.

Exchanged American Tourister Luggage after receiving the product.
Product was picked up.
10 days - No exchange product delivered
Raised complaint - Customer care mentioned refund will be processed in 48 hours
Refund not processed 4 days over.
Customer care not reachable. No one calls back as well.
Grievance email sent to id listed on website. No response 6 days.

NEVER EVER SHOP @ SHOPPERSTOP

This issue I faced multiple times. They send used clothes, after return then pickup the product and never refund your money. This site should be banned

This is a fraud website. The send used clothes, after return, they pick up your products and never do a refund. If you check the status at site, they will mark it as pickup failed after few days. This has happened to me third time now. Exactly same pattern. I had a gift voucher to spend here, otherwise would have never bought anything from these frauds

I have a balance amount of ₹2000 in my SS wallet .Now when I want to redeem the amount when the OTP is sent every time I enter the OTP it does not get submitted and I try it thrice my account gets locked for 24 hours. I have complained to customer care but of n use. I fear my ss wallet amount will soon disappear. Kindly help.

Dear Consumer Officer,

I am facing issue with ShopperStop l2.5months as they are not refunding back Inr900 to my account for the return of product in original condition intact with Tag within the return period as is and same validated by shopperstop pickup boy while receieving back the product Else he could have highlighted that time itself and rejected the same that time but that wasn't the case and hence he accepted the product as it was in original condition only.

The product has been changed at their delivery partner end and there is no resolution at Shopper stop end. I keep on calling the shopper stop multiple times and their customer care is ignoring the request by stating original product not received however they are not bothering in resolving the matter and not even charging this issue to their local delivery partner.

The fact is delivery partner pickup boy wouldn't have accepted during the return pickup if the old used product been replaced at my end for the original one as they validate and verify all the tags wrt order no. Etc and this is clear case of cheating the people like me. It's about integrity and fair practice to be adhere at Shopper stop end.

It seems Shopper stop management is indulge in such activities and encouraging their team to do so ...as million o[censored]sers like me can't het refund and if we take average 1000 of million customer everyone nit returned for same issue meaning Shopperstop reaping a benefit of 1cr every month which is ethically wrong and they should be penalized for same.

I need consumer forum help for so much humiliation agony and wasting of time speaking to Shopperstop team. TO RECAPITULATe I request my interim.money 998 rs +10000 for the humiliation and agony I went through for such irresponsible behavior of Shopper stop team.

Please find the compliant no. Registered with Shopper stop out of many

Request no.1) CAS[protected]Z0T1B7
2) CAS[protected]C7F3S2 CRM:07811075
3) CAS[protected]C7F3S2 CRM:01760155

I can see same complaint with many other customers wrt shopperstop return product fraud scheme.

Pfa the screenshot out of many.

Exchange fraud - Shipped product but they are saying they received different product
Also find attached the email sent to shopper stop grievance redressal team but novresolution even.

Regards

Amita Nuwal
[protected]

Received the product on 28th March, placed return request on next day as the size was smaller than what I wanted.
Delivery guy picked up the product, called them after 10 days asking for what the status is, they are saying they received jeans whereas I ordered white shirt and given the same as return.

Now they are saying they can ship back the jeans but what I will do of this jeans, I ordered shirt should receive the same.

Hi,

On 15th April 2023, I tried to order a Kameez for INR 2299.00 from Shoppers stop online portal. After making the payment, I noticed that the amount got debited from my bank account immediately (see proof attached) but I did not get an order confirmation. The item remained in my basket.

My email id is [protected]@yahoo.com

After several follow ups with Shoppers stop for either refunding the...

I bought one t shirt of Rs 1499 from store in viviana mall, thane but later I realised they charged me 1699 for the same.

I bought the watch from online shop and within 2 hours o[censored]se, the watch had 1 screw coming out and roaming in the watch dial. I asked for replacement, they said it would be done within 15 days but as I gave them my watch, they never replied back and have been keeping my watch for 2 months. There is no response and no revert from the team. I asked them to refund my money or replace the product multiple times but they kept giving stale replies. Even their customer care says they will call and resolve the issue but I did not get a single call from them to resolve the issue.