[Resolved]  SI Online Technomart — Deactivation of my retailer ID suddenly

Address:Ratlam, Madhya Pradesh, 457001
Website:www.sionline.co.in

Last May 2015, I have taken the distributorship (DIST11211) from this concern & continue business. On 31.01.2016 my retailer id (R22650) deactivated suddenly. It was Rs. 1991/- in my retailer account. But it shows balance Rs. 0.00. Immediately I have contacted with the customer care. They told that my retailer id has been upgrated to distributor id. I said that I have already distributor id and I don't need any upgration. They assured that this is technical mistake & it will be recovered soon.
But till now I do not get any solution.
It is very hard to get them contact. Everyday they console me saying "tomorrow your service will be activated". But after 25 days, it seems they cheat me.


I request the authority concern to look after the matter & take necessary steps accordingly.
Was this information helpful?
No (0)
Yes (1)
May 30, 2016
Complaint marked as Resolved 
The problem has solved.
SI Online Technomart customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr.Bose,
we apologiese for invonvinience caused.


As Per Our Record, You Have Upgraded Your Retailer ID to Distributor ID from Your Retailer Panel.

All your Balance is Safe till date in your Hands.,

SImply Login to Your New Distributor Account & Add Retailer From THere & Keep Enjoying SiOnline.

For Any further Assistance You Can Reach Us On Email Or Call

Thanks

Yesterday (on 24.02.2016) someone called me from this company saying that my retailer id has been upgraded to distributor id, there were Rs 1991/- at my old retailer id and they would sent me an id & password for new distributor id (though I do not receive any Id/password). He also said that I will be charged Rs. 800/- for this upgradation and I will get rest (Rs. 1191/-) in my new distributor id.

Then I asked why I should pay Rs. 800/-, because I have already a distributor Id and I don't need another. I didnot agree with his proposal. If there are any fault /mistake in system, that should be rectified by them as a system administrator, not to punished other for their own fault.
Till now I do not get any solution from company.

I, therefore appeal to the higher authority to take necessary step accordingly.
Hello Mr.Bose,

Hope Your issue is Resolved,

Just to Let You Know & be aware, that Upgradation is not a automatic process,
as replied earlier also, your account was not blocked, it was your upgrade from retailer to distributor id...

Though we were not on Wrong Side, Still we have Refunded all your amount for Distributor Upgrade Activation

still if you have any queries we will be happy to assist you the best way we can..

Yours
SiOnline Support Desk

Sionline — Reacharge.......

Dear Sir/Madam, 06/10/2015 ko maine R22818 ID se Videocon D2H no.[protected] par rs. 100 ka reacharge kiya tha, reacharge successfull ho gaya but customer ko balance mila nahi hai... plz mera problem solve kar dijiye... Thanku you

SI Online Technomart — sarwes

no saport to distubar or halp only show a largast co. wary bad sarves

Unable to recharge up to one day !!! if you are blocked my id ??? (R25699)
this is not a good service steps to our customers. not good service. Bad experience.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SI Online Technomart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    42
    Pending
    0
    Resolved
    6
    SI Online Technomart Phone
    +91 94 2572 0753
    +91 74 1266 0330
    SI Online Technomart Address
    Mitra Niwas Road, Ratlam, Madhya Pradesh, India - 457001
    View all SI Online Technomart contact information