Simplilearn — Cancellation subscription and refund of

Sir my name is Keshav Kumar i have enrolled in simplilearn in cyber security executive program on 23 November their cunsultant told me that i can cancel it within a week as a refund policy so i message him on 24 November to cancel this subscription on the second day of enrollment.but still they are not cancelling my course and not refunding it.it shows i have to pay emi but i cann not pay these emi due to lost my job and some medical conditions.i told their cunsultant to cancel it on the second day of enrollment then it comes under their refund policy that is their mistake and when I email them for complaint they still asked me for proof i send them whatsapp chat screenshot of me and their cunsultant.please cancel it i m unable to pay emi