[Resolved]  Simplilearn — course cancellation and refund

I have subscribed to the "dual pgp course for data science and ai" course in 13th february 2020. Immediately after subscription, instead of showing both data science and ai in the course page, i was only able to see data science assigned to me. This issue was only resolved at 18th february 2020. My learning consultant then informed me to register for a live class (Trial period) to see if i am happy with course content. She also mentioned that if i am not happy then i can cancel. I checked for live class registration with my learning consultant guidance. As no live classes were available that week, she told me to register for a batch starting from feb 22. Note: it was an advanced course that needs previous classes to be taken for understanding. When i raised this concern, she told me that this is the only option as no introductory classes were live that time and also i can check if enough examples such things are given. When i informed my learning consultant that i was not able to attend the class because of medical reasons, i wanted to download the course content to check if i am satisfied with the content taught in that registered live class. She instructed me the steps to follow and i was again facing issues with the downloading course content. When i informed this to my learning consultant, she said that she is out of office and that i should raise a ticket.

I was under the impression that the trial period is still going on as i was only facing issues with seeing course content and also the only available batch was starting from feb 22. My learning consultant did not give me any kind of information that my trial period was already over even before my first registered session started (I. E on feb 22nd). Also i was facing a lot of issues after subscribing to the course with seeing and downloading content. I requested for cancellation of course on 25th of february and i was informed that i cannot cancel the course because my trial period was over. She can only provide me with a course extension. I explained my situation to the learning consultant and she told me about the good price for which i received the dual masters course and i can start after some 2 to 3 months. I told her that i have not seen much course content and she said it is not possible to cancel the course.

Before the course subscription i requested for an option that the emi should not be automatically debited from my account and it should be triggered only when i manually pay my emi. It was promised by my learning consultant that they have options for this and she will enable the option. But for march month, emi was automatically deducted from my account. When i contacted my learning consultant regarding this, she said that the manual option is only available if i pay before 13th of each month and if i do not trigger it before the 13th, then money will be automatically deducted (Which she did not inform before i subscribed to the course). She also informed me that my cibil score will get affected if the payment is not done on time. I initiated the manual payment for april as i did not want my cibil score to be affected.
However, i'm not taking any course content till now due to unavoidable circumstances (My pregnancy time). However, i wasn't able to pay my emi further due to my financial problems on covid-19 situation but, emi fine charges are being debited by zest money (Due to insufficient balance).

I was informed that the course content is valid for lifetime access before i subscribed to the course. But after i requested for the cancellation that i am not able to take courses, my learning consultant told me that only the materials are available for lifetime and the live recording will be only available for some time. If the trial period is only for 7 days, i should have been given with some kind of reminder that the trial period is about to end. But i did not receive any form of such notification from you. As i clearly mentioned above, i was not able to also view any content during the trial period. Then how this trial period policy is applicable to me. Clearly my learning consultant was misleading me to choose my trial course outside of the trial period. She is representative of simplilearn and i believed her that i can still cancel the course as she was the one guiding me to register a trial course. I have not touched artificial intelligence course and data science course progress is still at 23% completion only.

I request you to cancel my course subscription as there is no need for me to pay for a course since i am not studying. I cannot continue the course in future also. I was also continuously misguided and misled into taking this course and the information given to me prior to the subscription of the course is not clear. My learning consultant is of zero help now and customer delight is not considering the situation.

I am already charged with a fine for not paid emi by zest money. If it continues, it would lead me to undesirable situations.

Fee paid so far: 9, 500 inr (For march & april excluding emi payback)
Emi fine charges : 2582 inr

In order to terminate emi debit by zest money, i'm requesting your confirmation email on cancelling the course subscription. Please take it as my kind request. It would be very much helpful for me and my family in this situation.

Warm regards,
Nirmala