[Resolved]  Simplilearn — Not Informed About PMP Voucher Expiry and Poor Customer Support Experience

I have been associated with Simplilearn for more than three years and have completed multiple certifications through the platform. Based on my previous experience, I trusted Simplilearn and enrolled in their PMP program.

My primary concern is that I was never clearly informed during the sales process that the PMP exam voucher would be valid for only six months. Had this important information been explicitly communicated, I would have planned my certification journey accordingly. I only became aware of the limitation after the voucher had expired.

Since 1 June, I have been following up with the support team and requesting a review of my case. Unfortunately, despite multiple discussions and escalations, I have received no meaningful assistance or customer-focused resolution. The responses have been repetitive and have not addressed my core concern regarding the lack of disclosure.

What disappoints me most is not the policy itself, but the lack of transparency and empathy shown while handling the issue. As a loyal customer who has invested in multiple Simplilearn programs over the years, I expected a fair review and a genuine effort to help.

This experience has significantly impacted my trust in the platform. I hope Simplilearn improves its communication regarding important terms and provides better support to long-term learners facing genuine challenges.