[Resolved] Simplilearn — Outstanding refund of 650

[Resolved] Simplilearn — Outstanding refund of 650

S SGJennings Jan 30, 2023 This thread was updated on Jan 30, 2023

Despite being informed that a refund of £650 had been processed last month, this has still not been received within your stipulated cut-off date. Neither has a copy of the SWIFT remittance been provided confirming the payment has been made. It is impossible to get through to anyone in customer support - the telephone number just rings off and there are support tickets in relation to this refund which still remain unanswered. Was this information helpful? No (0) Yes (0)
Jan 30, 2023 Complaint marked as Resolved Simplilearn customer support has been notified about the posted complaint. Verified Support Dec 09, 2020 Simplilearn Customer Care's response This isn't the experience we aim to provide, please share your registered details by writing to us at [protected]@simplilearn.com & we'll get in touch with you to address this. Dec 09, 2020 Updated by SGJennings Good morning, The email address provided by Simplilearn does not work, can they please resend a valid email address to enable me to send on my concerns and complaint to? Thanks again for your support and assistance, Spencer Verified Support Dec 09, 2020 Simplilearn Customer Care's response Good morning Spencer, that's strange, the email ID is [protected]@simplilearn.com Could you confirm with a screenshot the error you're receiving. Additionally do share your registered email ID & we'll get in touch with you. Dec 09, 2020 Updated by SGJennings Good morning, Screenshot attached, Microsoft outlook does not like the email address format as per the screenshot. Please reach out to me at [protected]@gmail.com and I shall reply with my complaint details by return. Thanks and regards, Spencer Dec 16, 2020 Updated by SGJennings Good morning, Further to the message received on Friday last from Juhi at Simplilearn, I have sent a couple of messaged chasing for an update. The last message received was the Finance Team at SimpliLearn were going to contact their bank to run a payment trace, and despite sending 2 follow up emails, neither have been acknowledged nor answered. Please can I have an update today together with a proposal for sorting out my refund immediately? Thanks and regards, Spencer Dec 16, 2020 Updated by SGJennings Screenshot of my complaint that has been automatically closed by Simplilearn without any credible reason for this action Verified Support Jan 30, 2023 Simplilearn Customer Care's response Hi Spencer, we've initiated the refund. Please check your inbox for our email confirming the same and stating the relevant details. Do reach out to us at [protected]@simplilearn.com for any further concerns.
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