Skechers India — black kids sports shoes

The details are given in the photograph of the hill i’ve attached below. I went to the store to place a complaint on the show wearing out very badly within just 3 months of buying them. The store took pictures of the shoes and said that they will forward it to you and i will hear from you by friday last week. I’ve waited and there has been no communication so far. I tried calling your customer care number but no one seems to be interested to pick the phone. I need to know what is being done because the shoe is under warranty. Please revert asap. I didn’t spend ₹3000 rupees to get such low quality shoes. Even bata lasts longer than that.