Skechers India — complaint in new skechers shoe

Address:

Jain Chappal Store , Shahdara , Delhi-110032

I had purchased the most branded shoe skechers, from my neighborhood, jain chappal store, shahdara, delhi-110032 on 15th march'2020. It was badly torned from the front upper and seems that it had been purchased long back. Even i was not able to wear that particular shoes continuously as it was complete lockdown in delhi from[protected]. I was not able to wear those sneekers for even a week.
Kindly either replace or refund my product so that i could buy a new one from the same store.
Kindly do the needful as soon as possible
Thanks...