Skechers India — Shoe Damage

I had purchased a "Boys Truxton" Shoes for my son in one of the Skechers outlets at Orion Mall, Rajajinagar, Bangalore on 2nd October 2020.

The shoes are torn in-spite of less usage and I'm very disappointed as I believe Skechers was a premium brand and hence I bought it.

The shoes are not being used much as my son has and uses other pairs of shoes which are bought from Decathlon and their condition is quite excellent.

I'm attaching the pictures of the shoes for your reference.

I have written a email to Skechers Customer Support team on 15th January 2021 and got a reply that their quality team has gone through the details and they have observed that it does not appear to be a manufacturing defect, and is more likely a case of product usage.

Ticket number is 153215

Please help me to get a refund.