Skechers India — sole of the shoes broke within a month

Address:

36,sumadhur society,satellite road, Ahmedabad, Gujarat, 380015

I bought shoes for my son on may 14th 2019 from ahmedabad prahladnagar road. He started using it. Within 20 days the sole got torn. I have put up the complain to the store. First the store said it would be resolved in 20 days but they didn’t turn up for 1 month. I called them to find they said the company rejected the request. I fail to understand that how the big company like skechers would be so ignorant. The shoes is still with the vendor.