Skullcandy — issue of replacement of skullcandy ink'd wireless headphones

Address:

2/399 viram khand 2,gomti nagar,lucknow, Lucknow, Uttar Pradesh, 226010

I was told by the skullcandy customer care to ship the product for replacement to their noida facility, i. E., brandeyes distributors pvt. Ltd. I shipped the product on 23/08/19 through dtdc courier from lucknow with tracking id v55115380 and it was recieved by them on 26/08/2019 at 3:57 pm... I recieved a mail from their side also telling me about you will recieve the status after 48 hours of recieving the item... Now its been a lot more time and there is no update on my replacement... Its been 4 days since they have recieved the item and still no update... I am calling their customer care but no response their the keep their customers waiting for hours an then disconnect... Please help me in this issue i am very tensed about the headphones... I had bought them for around 2200 from flipkart.com... Please replace my product as soon as possible... Thank u...