Submit a Complaint
Cosmetics
Smytten

[Resolved]  Smytten — I got wrong products

Website:Smytten

I have ordered sage apocatherapy lipbalm, Votre eye cream, plum box

But I have received mama Earth products 😑

I emailed them so many times but still no response
+3 photos
Was this information helpful?
No (0)
Yes (1)
Sep 2, 2022
Complaint marked as Resolved 
Smytten customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2022
Smytten Customer Care's response Hello,

Greeting from team Smytten,

We have refunded rs249 for wrong item sent in order {5848119} on 1st August 2022. The refund has been done into the Paytm wallet. The refund ID is {20220801111212801300168759332029127}. The full size product is missing so 149 for that what the actual price is and 2 free items were missing hence 100rs for both the free items.
Complaint comments 
1 Comment

Related Smytten reviews

[Resolved]Smytten - 4 trial points worth Missing product[Resolved]Smytten - Received empty box[Resolved]Smytten - My order still not packed and delivered1[Resolved]Smytten - Received incomplete Order[Resolved]Smytten - Order felted and no formal communication
View all 805 Smytten Reviews

Comments

I ordered product from smytten and one product is missing now they are saying ticket is resolved without asking customer anything I received products checked it immediately and raised tickets within 5 mins but after 3hrs they just sent MSG ticket resolved and I am trying to contact them through this no [protected] which is not in use they should provide the correct no in Google

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Smytten
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    805
    Pending
    0
    Resolved
    30
    View all 805 Smytten reviews & complaints
    Smytten Phone
    +91 86 5769 8836
    Smytten Address
    ANM-39F, Akashneem Marg, DLF Phase 2, Sector 25, Gurugram, Haryana, India - 122002
    View all Smytten contact information