[Resolved] Snapdeal — Cash back is not received after purchase | |||||
I had purchased Philips speaker on snapdeal on[protected] with offer of 10%cash back on HDFC credit card. Cash back was suppose to receive on[protected]. However I didn't receive cash back on said date. I registered complaint on 7th Jan 2016 and I have been promised that I would receive after 3-3 working days. But still I didn't receive cash back. After again calling multiple times to snapdeal, they promised me on 14th Jan 2016 that cash back would receive after 304 working days. But no luck. After sending emails I didn't receive any reply from snapdeal. After calling they asked me for credit card statements which is ridiculous. They didn't want to check what is issue at their end instead of that they keep on playing with patience of customer. I am currently living in Germany and spent around 10-12 Euro in calling to Snapdeal for just 450 Rupees. Money was not matter for me however I wanted the service and cashback which was promised to me. But its all fraud and never can be trusted to such deals of SNAPDEAL. Its fraud DEAL and company vision says HONESTY, hell to this vision. Was this information helpful? | |||||
Feb 16, 2016 Complaint marked as Resolved Dear Sanpdeal,
Thank you for your service. I got my cash back but not in the way I was expecting. I got it after multiple chase with Sanpdeal customer care and HDFC customer care.
I would like to suggest, please DO NOT make any allies with HDFC deals, they always have term and condition which are hidden which fools the customer and it ultimately impacts your reputation. Because customer is buying from your website and you cannot tell customer to contact HDFC customer care. As long customer is buying from your website you are responsible for customer queries and concerns.
To avoid financial and reputation loss you must make deals which are visible to customer and no hidden term and condition. Like instant cash back like Paytm and Flipkart.
Hope your understand and improve your service.
Thank you.. I will mark this complaint as closed. Jan 22, 2016 Updated by Koolkush Sorry there is type on this complaint. Corrected statement is as below.After again calling multiple times to snapdeal, they promised me on 14th Jan 2016 that cash back would receive after 3-4 working days     | |||||
 6 Comments | |||||
Comments
Snapdeal,
I got lots of similar emails and calls from youl. Please stop your idiotic statement of assurance. Customer service is really nightmare. I told multiple times to customer care not to call on my Indian mobile number and they still keep on calling on Indian Number, I moved to Germany and shared my Germany number multiple times to customer care. But they still keep on calling me on Indian number. No idea what the hell information you need from me. Despite of giving every required information before hand. I don't want my cash back but for god sake stop your non-sense assurance call and emails which is more irritating for me. Eat my and money and stay away please. Here are more emails from customer care attached. Hell to your service!!!
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I got lots of similar emails and calls from youl. Please stop your idiotic statement of assurance. Customer service is really nightmare. I told multiple times to customer care not to call on my Indian mobile number and they still keep on calling on Indian Number, I moved to Germany and shared my Germany number multiple times to customer care. But they still keep on calling me on Indian number. No idea what the hell information you need from me. Despite of giving every required information before hand. I don't want my cash back but for god sake stop your non-sense assurance call and emails which is more irritating for me. Eat my and money and stay away please. Here are more emails from customer care attached. Hell to your service!!!
Hi Koolkush,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Regards,
Snapdeal Team
No..not yet. I stopped chasing customer care because company itself makes fraud deals.
Dear Sanpdeal,
Thank you for your service. I got my cash back but not in the way I was expecting. I got it after multiple chase with Sanpdeal customer care and HDFC customer care.
I would like to suggest, please DO NOT make any allies with HDFC deals, they always have term and condition which are hidden which fools the customer and it ultimately impacts your reputation. Because customer is buying from your website and you cannot tell customer to contact HDFC customer care. As long customer is buying from your website you are responsible for customer queries and concerns.
To avoid financial and reputation loss you must make deals which are visible to customer and no hidden term and condition. Like instant cash back like Paytm and Flipkart.
Hope your understand and improve your service.
Thank you.. I will mark this complaint as closed.
Thank you for your service. I got my cash back but not in the way I was expecting. I got it after multiple chase with Sanpdeal customer care and HDFC customer care.
I would like to suggest, please DO NOT make any allies with HDFC deals, they always have term and condition which are hidden which fools the customer and it ultimately impacts your reputation. Because customer is buying from your website and you cannot tell customer to contact HDFC customer care. As long customer is buying from your website you are responsible for customer queries and concerns.
To avoid financial and reputation loss you must make deals which are visible to customer and no hidden term and condition. Like instant cash back like Paytm and Flipkart.
Hope your understand and improve your service.
Thank you.. I will mark this complaint as closed.
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Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team