[Resolved]  Snapdeal.com — dell xps 3d, l702x laptop battery sold by saji computers is fake

Address:

10TH MAIN ROAD, Bangalore, Karnataka, 560080

Hi, i have bought the dell 3d, l702x laptop battery having capacity 7850mah equivalent to 87kh from snapdeal on[protected]. The seller 'saji computers, coimbatore' have clearly mentioned about the product that it is the right match for dell xps l702x laptop.
The battery was delivered on 01st-april 2019. After opening the box, i found that the dell battery is not at all original, it has scratches on its surface, edges, with missing cushion rubber support on bottom with dust accumulated on two corners of battery. It was certainly refurbished battery & not original at all. On top of this the sticker on battery says it is having capacity 49wh equivalent to 4414mah. Which is half of the displayed product capacity of 7850mah. Due to this low capacity battery, my laptop does not boit/restart on delivered battery at all.

Snapdeal have send me wrong, old, refurbished product & i requested immediately to return the product & requested to refund my payment, as the delivered battery does not suit my laptop.
But snapdeal have send me a email to take the battery to nearest dell service centre & either get it serviced (As they claim it is under warranty) or else get a letter from them that why its not a right match battery & submit such letter/report along with service centre seal & sign within 15days or else the product will be considered sold.

I have replied by email to snapdeal that i'm not going to take the peice of crap to any service centre & go for servicing because they claim it is under warranty. Why should customer suffer if the product delivered is faulty, incorrect model?? What will dell do, if i'm trying to use a 50%capacity battery?
I have requested snapdeal to refund, but from past 5days now, they are just sending me same msg that the return of product is 'under review' & mention that they will contact me in 24hrs, but nothing is progressed.
Snapdeal & it's associate party seller saji computers, both are cheats. They have cheated me by sending wrong, unmatched, old, refurbished battery & are now not responding to any emails.
Neither snapdeal nor saji computers have any phone number to call them & complain.

All new customers pls be well informed that snapdeal doesn't have any call centre number, you cannot talk to any person in snapdeal on their customer care number. I have spend ₹6030/- to buy this laptop battery from snapdeal as it wasn't available on amazon/flipcart. I made a big mistake in believing snapdeal. Never buy anything from them. They are cheats & loot our hard earned money.
Vivek phulari
Karnataka solvents pvt ltd
Bangalore