[Resolved] Snapdeal.com — Fraud Transaction

heena g panchal

from Pune, Maharashtra

Address:

Ahmedabad, Gujarat

My name is Heena Girishbhai Panchal and my number is +91 [protected].On 31st December 2014 someone called me as bank of baroda’s manager he told me that your debit card of bank of baroda is blocked so you need to provide me some information of your debit card so we can generate new debit card and send it to your doorstep. So I just provide them all information and then they took total 86, 285 INR. From debit card. As per bank’s statement the transaction of Rs, 29, 808(Time – 00:13:33) was done through SNAPDEAL.COM. So i just called SNAPDEAL CUSTOMER CARE to cancel that order.customer executive told me they need some information like order id, registered email id, registerd mobile number and transaction id. so i told them that this transaction is done by unknown person so i have only transaction id and i gave them that transaction id.but i did not got the perfect answer by SNAPDEAL CUSTOMER CARE. they every time told me that this transaction id is invalid. I mean how can this possible...???? I think snapdeal does not want to cancel this fraud transaction. I have already sent to snapdeal([protected]@snapdeal.com) my bank statement, soft copy of crimebranch complaint but still i m not getting the perfect answer from them and they still telling me that they can not cancel that order. shame on you people... I have already filled complaint against that unkwon person and i have all the phone recording so i will fill comlaint against snapdeal in my area's police station and also fill complaint in cosumer forum for cheating. so still i request snapdeal to cancel this order and refund my hard earned money. As i am going to live media against you and i have all recordings of phone calls.Still hope you will be honest and will refund my money in next 24 hours else it will be clear message that your company is fake and will post on google to block that site. Few details of transaction from bank statement: Bank account: [protected] Name – Heena Girishbhai Panchal Date – 31st December 2014. Transaction id – C00529098 To SNAPDEAL: We request you to stop the delivery for the transaction happened at 00:51:59 with an amount of Rs:29808/- with this amount through the above mentioned debit card and revert back the amount to me and also if you can inform us the Address and phone number too where delivery is ordered it’ll be useful for police to track. Thanks & regards, Heena panchal (M)[protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

satsurveys

from Bengaluru, Karnataka

Hello friends,

My wife and I had extremely harrowing experiences with SNAPDEAL and wish to draw your attention. First off, Snapdeal is a fraudulent online market that has dubious, wishywashy and non-uniform polices and the sellers on this website are pretty unscrupulous.

My wife purchased Queen size comforters from Snapdeal website twice. On both the occasions, we found that the length of comforters was five inches shorter in length than what has been described on their website. We had to return both the items as it did not serve our purpose and had left us disappointed.

I purchased a large appliance from them and at least 3 features described on Snapdeal website were missing in the product sent to us. The model number was correct but did not have the features described on Snapdeal website. The description of the appliance was purposefully exaggerated and was that of a high end model. After much deliberation, they accepted their mistake and agreed to take it back. I had to undergo the pain of getting it re-packed and delivering it to them through an ill-behaved courier agent of Snapdeal. I must mention that during my conversation with the customer care staff and a senior executive of Snapdeal for a grave mistake on their part, their response was indifferent, unprofessional and unapologetic. They tried to divert the issue initially by giving lame excuses trying to hoodwink me and were talking with airs. In the end, I wasted my precious time for 3 weeks trying to buy stuff, return them and get my money back.

Please be aware that Snapdeal DOES NOT TAKE ANY RESPONSIBILITY FOR THE DESCRIPTION GIVEN ABOUT ANY OF THE STUFF ADVERTISED ON THEIR WEBSITE. They can only offer countless apologies like ROBOTS but never genuinely help or compensate any loss caused by stating that a compensation policy does not exist. I am sure many of the Snapdeal agents would track this review online and counter argue that either these were few of the unfortunate cases or that such a incident never happened. In fact, I must state here that many of my office colleagues had bad experiences with Snapdeal and are unhappy with them. I have narrated my experience to all my relatives and friends who agreed with us that we have been unnecessarily harassed. We have decided never to shop from Snapdeal.

Please avoid buying from Snapdeal at all costs.

An extremely aggrieved customer.

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear satsurveys,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear satsurveys,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team