[Resolved] Snapdeal.com — I haven't refunded my money from snapdeal. | |||||
I have ordered an iPhone 5s from snapdeal. But it has not delivered two times. So i cancelled my order. And snapdeal has promised me to refund my money before 2nd sept. I haven't received my refund yet. But it shows refunded on 30th aug in the snapdeal app. After complaining to snapdeal, they said they will refund by sept 12th. But they cheated me. Now they have stopped contact to me. And i couldn't proceed further. Was this information helpful? | |||||
Oct 14, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Sep 13, 2016 Snapdeal.com Customer Care's response Dear Venkatesh Jain, We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern. Regards, Team Snapdeal | |||||
 4 Comments | |||||
Comments
Order ID: [protected]
I ordered "United Colors of Benetton Blue Lifestyle Casual Shoes", but I received "Lotto" running shoes. When I tried to exchange the same, the ordered size is not available and I did not get the ordered product.
I ordered "United Colors of Benetton Blue Lifestyle Casual Shoes", but I received "Lotto" running shoes. When I tried to exchange the same, the ordered size is not available and I did not get the ordered product.
Snapdeal.com Customer Care's response, Sep 13, 2016
Verified Support
Dear Prasee,
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
Good afternoon sir,
I have a shopping in redmi note 3(32) Color Gold Order id: [protected] has to purchase and i have payment mode in cash- on - delivery(COD), My Bill has been lost to plz give me a duplicate bill copy in my mobile phone.
[protected]
I have a shopping in redmi note 3(32) Color Gold Order id: [protected] has to purchase and i have payment mode in cash- on - delivery(COD), My Bill has been lost to plz give me a duplicate bill copy in my mobile phone.
[protected]
Snapdeal.com Customer Care's response, Sep 14, 2016
Verified Support
Dear urvishpatel,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Received a damaged/used product. Called the customer care they keep saying their server is down call back after an hour.
Snapdeal.com Customer Care's response, Sep 14, 2016
Verified Support
Dear KJags,
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Sep 21, 2016
Verified Support
Dear KJags,
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
This order was placed on 7th sept 2016 around 8.09 pm
Kindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We have not received the requisite details on your concern. Kindly share your registered email id and contact details with us on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal