[Resolved]  Snapdeal.com — Mobile phone purchase - refund still pending - no action from snapdeal

Address:Kozhikode, Kerala, 673001
Website:www.snapdeal.com

Dears, I already contacted Puunjab National bank Branch .They credited 5 refund to my account, and it is showing my account statement also. According to bank If snapdeal made transaction it will credit in account. snapdeal made 5 transaction . The sole responsibilities in this matter is to snapdeal not to the bank, this is the replay from bank manager. Here is the cancelled order IDs, from account [protected]@gmail.com - 1 item cancelled - Order ID: [protected] from account [protected]@gmail.com - 5 item cancelled - Order ID [protected], Order ID: [protected] Total 6 nos Micromax canvas spark2 had cancelled. I made payment with snapdeal, in same Punjab national bank account . My question is snapdeal guys pretty sure 6 items had been cancelled in these two snapdeal account and 5 has been refunded to bank, and also payment made in same bank account. I had send my bank statement with them already. I have been waiting for the refund since last 15 days. Every 2 days am making complaint with snapdeal.They just send back an email and a call back to mobile phone mentioning the Reference no, but no action to resolve the issue. First complaint [protected]- complaint against the order number - [protected] The complaint number for your future reference is[protected] Second Complaint [protected]-------- complaint against the order number - [protected] The complaint number for your future reference is[protected].
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Dec 17, 2015
Complaint marked as Resolved 
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Snapdeal.com customer support has been notified about the posted complaint.
Dec 06, 2015
Updated by hashimtk
Contact me : +[protected]
Email:[protected]@gmail.com
Complaint comments 

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Contact me : +[protected]
Email:[protected]@gmail.com
Dear hashimtk

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear,

No action taken yet.I have been waiting for the refund since 15+days. I made email complaint with snapdeal customer care and also had conversation with snapdeal team several times. Every time am getting snapdeal will come up with resolution and team is working on my issue. I heard these words from last two week. No action from their side. So Am stopping complaining if my issue not resolved within 2days am going to approch consumer court legally.I lost my patients.And also will put the issue in social media and online news channel. Iam tired with writing emails and calling customer care. Feeling angry on snapdeal . Never purchase anything from snapdeal.
Lost trust on snapdeal. Snapdeal is 'untrust pay' policy is following. I will put up the issues in social media, news channels and also in cunsumer court. No way for me at this time.
Dear hashimtk

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

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