[Resolved]  Snapdeal.com — Non-receipt of my Order

Address:

Gurgaon, Haryana

Dear Madam/Sir;
I had placed the order for a Kawachi Zero Gravity Chair after payment of Rs.3600/- (kindly refer to Order No.: [protected], Order Placed on:[protected]:14:39).
We, i.e. yours truly & my wife, started tracking the Order and was anxious to receive the Kawachi Zero Gravity Chair as we were leaving for Kolkata on 24th noon to return only on 30th November night. Though Blue Dirt, the Courier (Waybill Number : [protected]) in their site claimed that on 22nd November someone visited to deliver the package, it is fact that we were in our house on 22nd and no courier with the package came and pressed the Calling bell. We though received a package from Amazon.com on 22nd November.
Similarly, on 23rd, we remained confined in our house and we noticed (while tracking the package) that the website mentioned that the deliverer found the premises closed. There was no mobile call or message otherwise. So I immediately sent mails on 23rd evening (to Blue Dart) intimating that we were at home and question of premises being closed had never arisen. I also gave giving my mobile numbers. I also intimated that we were going to be available till 12:00 hours of 24th Nov. I also requested that the package may otherwise be delivered to Sri Suresh Kumar of D-401, our next door neighbour.
I received the mail [protected]@bluedart.com too in response, on the same very 24th November which confirmed that on 24th delivery will be made. However, none came again to D-404 (or to our neighbour D-401) to deliver the package.
The experience has been bitter and annoying to say the least.
We will be available from 01st Decemeber'14 onwards. The package may kindly be delivered on 01st December or else deliver it to Sri Suresh Kumar of D-401 before 01st December.
Warm regards;
Parthasarathi Mandal [protected]@gmail.com, [protected] or [protected]