[Resolved]  Snapdeal.com — received damaged product

Address:

Ludhiana, Punjab

Hi,
In January 2014 start I ordered a "Eureka Forbes Trendy Steel Vacuum Cleaner" using www.snapdeal.com shopping site.I paid using credit card in advance. On 10th jan 2014 I received the package. The package was in very bad shape it was not properly wrapped and some how managed using cello tapes to contain the item. But as i wasn't home my parents received the package. When I opened it was physically damage product given to me and even no receipt is provide in the package. So I didn't even checked if it is working or not and packed it back. I logged complaint already with Snapdeal my complaint request no is #4692816. Initially they arranged a courier pickup from my home but the courier guy never picked item. So I again called snapdeal. Snapdeal asked me to do courier my self .so I looked for some courier service but it was very costly and snapdeal was not agreed to compensate this much for the courier. Snap deal again said they will arrange a pick up courier and I am still emailing them calling them again and again. But nothing is happened till now.
Also On thier website the clearly mentioned that the products are under trust pay guarantee and they will not ask any question if customer want to return a damage product. But still they are saying once snapdeal will receive the product back snapdeal will check if complaint is genuine then only refund will be done. Is customer is fool who firstly order a product break it and then request a return on very first day.
I am attaching broken product and packaging pictures.
Please ask if anything else is needed from my side.

Thanks
Nitin