Snapdeal.com — Refusal for reverse picking/cancel of order no [protected], 31-may-16 | |||||
Sub.: refusal for reverse picking/cancel of snapdeal order Ref.Infocus bingo moblie (16gb) 1. Snapdeal order no. [protected], dtd. 31-may-16, received on 8-may-16 2. Replacement request 24700308, dtd.8-jun-16 Respected sir/madam, I have purchased on mobile (Infocus brand) from m/s snapdeal Against refereed order no. On 7-jun-2016. After receiving, I found the product is partly delivered as back case of mobile Is missing. Immediately i raise a complain (Cited above) for Reverse picking and replacement. Thereafter, i have made several Request to expedite the reverse picking.In one attempt i had Contacted snap deal authorised courier m/s jv express, rourkela Mob. No. [protected], but they refused to receive the product, Then, i requested snapdeal customer executives nos. Of times to Complete the process for permitting me to return back the Part/damaged product through ant other courier at my own cost. M/s snapdeal is neither reverse picking nor permitting me To return back for replacement. Hence this appeal get legal advice for lodging a consumer suit against Snapdeal so that issue is redressed and fellow customers are not harrarad. Best regards. Anil kumar House no. A-63, sector-17 Rourkela, odisha, india - 769003 Mobile: +[protected] Email : anil. [protected]@rediffmail.com Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Dear Sir/Madam,
I wish and I must give Thanks to Consumer Complaints team for their interence for solving the reverse picking problem by M/S SNAPDEAL.
Before lodging complain in this platform, I has contacted Snapdeal customer care advisor consecutive 7days
for either making arrangement for reverse picking or permit me to return back the part product . My effort was fruitless. Details of Requests made to SNAPDEAL thro' Customer care Exe.(Mob.-[protected])
[protected][protected][protected]--
09-JUN-2016 : 10:57 HRS- Request for reverse picking
10-JUN-2016 : 17:05, , - Request for reverse picking
11-JUN-2016 : 10:08, , - To permit to send thro; other courier at own cost
12-JUN-2016 : 11:42, , - To permit to send thro; other courier at own cost
13-JUN-2016 : 17:00, , - To permit to send thro; other courier at own cost
14-JUN-2016 : 09:52, , - To expedite reverse picking
15-JUN-2016 : 11:46 (Jyoti), , - To assign courier other than JV_Express
16-JUN-2016 : 14:27 (Nikhil), , - To assign courier other than JV_Express
In one attempt I had contacted snap deal authorised Courier M/S JV express, Rourkela
Mob. no. [protected], (www.jvexpress.in) but they refused to receive the product, even if they are advised
to pick up. Details can be seen at
http://www.complaintboard.in/complaints-reviews/snapdeal-jv-express-courier-l341048.html
Thank you again Consumer complaint TEAM. Product picked up and replacement is likely soon.
Best regards.
Anil kumar
Rourkela, odisha, india
Email : anil. [protected]@rediffmail.com
I wish and I must give Thanks to Consumer Complaints team for their interence for solving the reverse picking problem by M/S SNAPDEAL.
Before lodging complain in this platform, I has contacted Snapdeal customer care advisor consecutive 7days
for either making arrangement for reverse picking or permit me to return back the part product . My effort was fruitless. Details of Requests made to SNAPDEAL thro' Customer care Exe.(Mob.-[protected])
[protected][protected][protected]--
09-JUN-2016 : 10:57 HRS- Request for reverse picking
10-JUN-2016 : 17:05, , - Request for reverse picking
11-JUN-2016 : 10:08, , - To permit to send thro; other courier at own cost
12-JUN-2016 : 11:42, , - To permit to send thro; other courier at own cost
13-JUN-2016 : 17:00, , - To permit to send thro; other courier at own cost
14-JUN-2016 : 09:52, , - To expedite reverse picking
15-JUN-2016 : 11:46 (Jyoti), , - To assign courier other than JV_Express
16-JUN-2016 : 14:27 (Nikhil), , - To assign courier other than JV_Express
In one attempt I had contacted snap deal authorised Courier M/S JV express, Rourkela
Mob. no. [protected], (www.jvexpress.in) but they refused to receive the product, even if they are advised
to pick up. Details can be seen at
http://www.complaintboard.in/complaints-reviews/snapdeal-jv-express-courier-l341048.html
Thank you again Consumer complaint TEAM. Product picked up and replacement is likely soon.
Best regards.
Anil kumar
Rourkela, odisha, india
Email : anil. [protected]@rediffmail.com
Thanks to Consumer Complaints team for their interence for solving the reverse picking problem by M/S SNAPDEAL.COM
My problem has been solved. Credit must go to Consumer complaints team NOT Snapdeal Customer care executive.
Anil kumar
Rourkela, odisha, india
Email : anil. [protected]@rediffmail.com
My problem has been solved. Credit must go to Consumer complaints team NOT Snapdeal Customer care executive.
Anil kumar
Rourkela, odisha, india
Email : anil. [protected]@rediffmail.com
Dear Anil .rkl,
Thanks for the acknowledgement. If you have any further concern regarding Snapdeal please [protected]@snapdeal.com so that we may assist you.
Regards,
Team Snapdeal
Thanks for the acknowledgement. If you have any further concern regarding Snapdeal please [protected]@snapdeal.com so that we may assist you.
Regards,
Team Snapdeal
Hi
last 10 days ago i buy a product from your side
Order ID: [protected]
Placed on: 28/10/2016 10:00 AM
Air way bill number LHNP267095
Bag code JV40664
DRS Code RKL[protected]
this JV express courier boy
cannot coming in my address they trying to calling me.
But my mobile number is switch off this courier boy not coming in my home
why they cannot coming my home only calling me and my mobile switch off they not delivered
after they put status Customer Not Available
why they spiking laying
i request you please give them my new mobile number [protected]
i all reddy update it in my profile
please tell them today must be delivered it
please update me in my [protected]@gmail.com
last 10 days ago i buy a product from your side
Order ID: [protected]
Placed on: 28/10/2016 10:00 AM
Air way bill number LHNP267095
Bag code JV40664
DRS Code RKL[protected]
this JV express courier boy
cannot coming in my address they trying to calling me.
But my mobile number is switch off this courier boy not coming in my home
why they cannot coming my home only calling me and my mobile switch off they not delivered
after they put status Customer Not Available
why they spiking laying
i request you please give them my new mobile number [protected]
i all reddy update it in my profile
please tell them today must be delivered it
please update me in my [protected]@gmail.com
Snapdeal.com Customer Care's response, Nov 9, 2016
Verified Support
Dear goutamsen.rkl,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Hi
last 10 days ago i buy a product from your side
Order ID: [protected]
Placed on: 28/10/2016 10:00 AM
Air way bill number LHNP267095
Bag code JV40664
DRS Code RKL[protected]
this JV express courier boy
cannot coming in my address they trying to calling me.
But my mobile number is switch off this courier boy not coming in my home
why they cannot coming my home only calling me and my mobile switch off they not delivered
after they put status Customer Not Available
why they spiking laying
i request you please give them my new mobile number [protected]
i all reddy update it in my profile
please tell them today must be delivered it
please update me in my [protected]@gmail.com
i am not satisfied your reply...
please give me the Jv express roukela branch addresh
and mobile number also who taking my packet for delivery give me this guy contect number and name so i can easy to find out
better you give the ditails in may mail
last 10 days ago i buy a product from your side
Order ID: [protected]
Placed on: 28/10/2016 10:00 AM
Air way bill number LHNP267095
Bag code JV40664
DRS Code RKL[protected]
this JV express courier boy
cannot coming in my address they trying to calling me.
But my mobile number is switch off this courier boy not coming in my home
why they cannot coming my home only calling me and my mobile switch off they not delivered
after they put status Customer Not Available
why they spiking laying
i request you please give them my new mobile number [protected]
i all reddy update it in my profile
please tell them today must be delivered it
please update me in my [protected]@gmail.com
i am not satisfied your reply...
please give me the Jv express roukela branch addresh
and mobile number also who taking my packet for delivery give me this guy contect number and name so i can easy to find out
better you give the ditails in may mail
Snapdeal.com Customer Care's response, Nov 9, 2016
Verified Support
Dear goutamsen.rkl,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal