[Resolved] Snapdeal.com — Snapdeal declined to refund my money | |||||
I got my order (order id: [protected]) placed on 28 jul, 2016 prestige akh 900 cb kitchen hood (price-rs14300) on 30th july. it's size is big. upon received, i opened the top carton i found that it is different than what i orderd. then i covered it as it was. i applied for return/refund. product picked up by jv express courier on 3rd august. the courier guy tore the carton covers for checking & took the product. i shared the courier details with snapdeal on 6th august. till date, after so many times giving me false committment, they told me that they would not refund my money. they even told me your status shows blacklisted customer. sometimes snapdeal customer care told me they didn't get the product back, but the website status shows refund not possible due to invalid neft details, however i shared my actual bank details. they are giving n - number of resons not t refund.. they have been harassing by putting my call on hold for longer period. Was this information helpful? | |||||
Sep 18, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 18, 2016 Snapdeal.com Customer Care's response Dear aas1983, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
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+91 92 1269 2126 [Customer Care]
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Order ID: [protected].i received the defected product.spoke with snap-deal customer care and they said that they will refund my amount. product has been return on 8th july 2016 and my refund initiated on 11th July. spoken so many times to snap deal customer care everyone telling the same story that they will refund the amount soon but not even a single sms or email regarding the refund.at last they said that they will not refund or replace my product the reason they said is that internal check is not passed, i asked for the meaning for what is internal check but they refused to explain me.i am very much bothering about my money.please anyone kindly help me to get my money back.my email id is [protected]@gmail.com.
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal