[Resolved]  Snapdeal.com — Unauthorized Selling and Misleading Product Information

Address:

Pune, Maharashtra

ALL THE FILES REFERENCED IN THE COMPLAINT ARE AT THIS LOCATION (https://drive.google.com/folderview?id=0B5DrWofSn4kSM1NOY19fQ0dzbDQ&usp=sharing) As you know from the order ID ([protected]) that it is about a Lenovo laptop that I bought from your website. The issues that I have with the products are: 1. As per Lenovo, you people are not "Authorized" to sell Lenovo products. If one buys from your site, the warrantee is forfeited by Lenovo. So how the product is even being displayed on the website let alone selling it? - (snapdealunauthorizedseller.jpg) 2. Even if for a second I close my eyes to the fact that I have been sold a product by an un authorized seller, it gives me immense pain to see that the product description also was "wrong and misleading". The processor in the laptop is "E1-2100 APU with Radeon™ HD 8210" with "clock speed" of 1 Ghz (AMDProcessorDescription.jpg). What snapdeal product description says is that the laptop has "AMD APU Dual Core-E1-2100" with 1.4 Ghz processor. (SnapdealGivesWrongClockSpeed.jpg) This means that I was fooled in to buy a 1.4 Ghz processor and was sold 1 Ghz processor. This is fraud! The product apart from not meeting your claims has .4 Ghz of lesser clock speed!! I don't expect you to understand what it means so here is some information (whatclockspeedis.jpg). This missing .4 Ghz means around 1/3rd of the processing speed loss for me! It is same as selling a car as a 6-seater and the customer finding out that it is just a 4-seater!! This may have went very well with some novice computer user but not with me. I work with IBM (same company who used to manufacture these laptops before selling them to Lenovo!). 3. These were all tangible issues. The best part is that I gave this as a gift to a friend of mine and he himself has given me all this information and has very politely returned the laptop to me so that I can take the matter further with you. Can you even imagine what kind of situation is that!!! What kind of emotional loss and personal embarrassment is this!!! I will make sure to take this matter to which ever level it takes to resolve this issue. 4. Late DelHivery! - This product had reached Pimpri which is less than 20 Kms from the delivery address at 7:41 Monday, 12 March. Then it took 2 days to reach me! The height is that it even then was not DELIVERED! I had to go the Delhivery hub to get it. Please see that it was out for delivery 4:45 PM and was delivered at 4:48 PM, because I had to collect it personally. (LateDelhivery.jpg) 5. At the end, I even called your support last evening, offering to have this laptop exchanged and even paying the difference of amount to get another one. And guess what was I told? "Sir, we don't exchange electronic items.". One line reply. Now that is not even an option! I don't want this product to be exchanged at all. Let's see what all options I have. I always had so high regard for your organization. You people always managed to deliver the high quality goods at competitive prices and that too on time. However, you have with this one instance ruined everything! More than this being a standalone mistake this is an outrageous attempt to mislead and agonize the customers.