Snapdeal — Defective product snapdeal order no: [protected], invoice no: sb6d58/15-16/325633, dt: 07-oct-2015

Address:	Hyderabad, Andhra Pradesh, 500011
Website:	www.snapdeal.com

Dear Sir,
I have ordered MICROMAX CANVAS SPARK 2 4 GB BLACK on 07-oct-2015, and mobile was delivered on 08-OCT-2015 which is appreciable for quick dispatched.

I tried to switch on the mobile but it didn’t power on. So which I charged it continuously for 3 hours, the mobile was not displaying charging symbol also. I have given a return request on the same day for replacement.

The next day (09-oct2015) I have received mail from snapdeal the content of the mail it has follows

Hi Martin,

Greetings from Snap deal!

We understand that you are facing some issues with your item.

As the product has a manufacturer warranty, we suggest you visit the brand's service center and get the issue/fault rectified. Make sure to carry a copy of the invoice with you.


In case of any further assistance or clarification on this issue, please reply back to this email.

Assuring you of our best services always,

Yours sincerely,
Team Snap deal


Even I made a call to snap deal customer care 4 times at the agent is responding they asked us to visit the nearest micromax service center and resolve the problem, I requested them many times because the problem was found less than 2 hours only. But they didn’t respond in any way they asked us to contact the micromax service center,

even I visited to service center SAI MOBILES, SECUNDERABAD, the person checked with another battery but yet the mobile didn’t power on, he would ask to open the mobile and check the board for any problem, so I told him not to open the mobile because it was not even 12hrs of the purchase, so I asked him to give me job sheet, he said he would not give any job sheet without open the mobile.

So I again called customer care and explained everything that happened at the service center then the agent respond rudely saying that we have to repair the mobile at the service center, the mobile would not be replace at any cost.


Where do you find my mistake?
1. Purchasing on snap deal was my mistake
2. I have intimated about the mobile with in 3 hrs of the delivery why is the mobile not being replaced
3. The mobile you sent is defective piece then how can you ask the customer to go for a repaired at service center, it your mistake that you haven’t check the product
4. Or other web sites like flipkart & Amazon maintain such process, I would never recommended any one to buy any product from snap deal, I am very fruasted with snap deal
5. If you where in the situation would take the mobile for the repair or would you have replace it.
6. If snap deal will follow such kind of return / replacement policy snap deal will come rock bottoms.
7. If the mobile is replaced/ refunded it is well n good failing which I may force to approach legally without fail


THANKING YOU


V.MARTIN
V.MARTIN
FLAT: 401, SAI RESIDENCY, HAL COLONY, RAJAREDDY COLONY, OLD
BOWENPALLY
SHANKAR ENCLAVE
SECUNDERABAD /
STATE : TELANGANA
PIN 500011
MOBILE : [protected],