[Resolved] Snapdeal — Lenovo vibe p1a42 mobile

[email protected]

from Kanpur, Uttar Pradesh

Website:

snapdeal

I had purchased a refurbished Lenovo vibe mobile from snapdeal. It has critical battery problem as well as out of warranty
I requested to refund but they are not supporting me.snapdeal said to issue a deny letter from service centre but service centre not providing that.I am very much stressed. I become a toy between snapdeal and service centre. Please help me.
Yogita Singh
Order no.[protected]

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Jun 5, 2018

Complaint marked as Resolved

I got resolution from snapdeal. Thank you for giving me guidline for getting my refund possible

Snapdeal.com customer support has been notified about the posted complaint.

Apr 02, 2017

Updated by [email protected] Online products are not going good at all.

Verified Support

Apr 04, 2017

Snapdeal.com Customer Care's response Dear yyogitasingh.[protected]@gmail.com,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Apr 17, 2017

Updated by [email protected] Still i am facing problems.according to snapdeal represtative i had send my parcel to seller but seller didnt accepted delivery and my parcel is still in transit.i need help n support from snapdeal.to extend my help option .i had sent it on 3apl 2017 but still its in transit with seller.please allow me more days.i had suffered alot with this n also having mental stress.

Verified Support

Apr 18, 2017

Snapdeal.com Customer Care's response Dear yyogitasingh.[protected]@gmail.com,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Apr 20, 2017

Updated by [email protected] I had sent my parcel to seller for being instruted by snapdeal costomer represantation on 1april. I had sent it by india post.my parcel status shows that still its pending. I want to say that when ever my parcel reaches to seller i dont want that mobile because it is in very bad condition and i suffererd a lot with that.i want to request taht i want my money back as refund me as soon as possible..i feel releaf onlu when i get good response from snapdeal that they are going to refund me for my worst product.

Apr 21, 2017

Updated by [email protected] I had send my mobile to seller but i dont know why its not delivered to seller. I would like to request snapdeal that dont close any help option for me for any time barred. I feel so unlucky because i dont have mobile as well as no money.i feel so helpless because there is nothing any situation in my hand.please help me.

Apr 30, 2017

Updated by [email protected] I had inform snapdeal that my parcel delivered on[protected]. Tracking are clear that my parcel is delivered to concerned party but they are saying that they dont get any parcel.what can i do now.please help me.

Verified Support

May 08, 2017

Snapdeal.com Customer Care's response Dear Customer (yyogitasingh.[protected]@gmail.com),

Thanks for your acknowledgment. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal