[Resolved] Snapdeal — Money not refunded | |||||
Order id- [protected] Sub order id - [protected] I ordered a himlaya neem face pack through prepaid mode and i recieved a almost to be expired product. I initiated a return and it showed in my snapdeal account that the refund will be initiated in 4 business days. Well today its the 5th day but my money has still not showed up in my bank account. I contacted them and all i got reply was-" we are looking forward to resolve the issue ". Again, along with the same order i also placed one colorbar nail polish remover(Sub order id- [protected]) on 30 september 2016 but the product is neither dispatched nor cancelled from their side. I cannot cancel it since it says its packed and cannot be cancelled. Its been hanged like that since so many days. Here also my mode of payment was prepaid. I am fed up of messaging snapdeal to resolve both my issues but all i get is fake assurance calls from their customer care executives. Due to some pathetic seller snapdeal is ruining its Goodwill. Really bitter experience. Here i am attaching some screenshots of the above 2 orders. Please refund my money for both the products. Was this information helpful? | |||||
Oct 17, 2016 Complaint marked as Resolved I complained a lot to snapdeal to refund my money of both my products cancelled but all i got was fake assurance calls and messages.
I raised a complain here few days back and my money was finally refunded today.
The refund was initiated on 14 oct 2016 by snapdeal and i got my money back today.
Thank you consumer complaint site.
As i mentioned earlier, snapdeal be careful about your sellers.
Its not snapdeal's fault but your sellers who dont dispatch the product in time and send products almost going to be expired. Snapdeal.com customer support has been notified about the posted complaint. Oct 04, 2016 rachna rautela's response there is no email id for contact. customer care number also not responding. really really bad service by snap deal. i will never want to be a customer of snapdel again.. please resolve my problem and refund my balance. i'm a student. i need my balance back immediately. I have ordered micromax canvas 4 plus A315, Order ID:[protected] On 1/02/16 . Order was not completed but payment was deducted from my bank account...the phone number provided by snapdeal is also not responding. I fade up by snapdeal service. refund my balance as soon as possible. and please give me a proper mail id where i wiil able to send u the bank statement.
Verified Support Oct 12, 2016 Snapdeal.com Customer Care's response Dear priti_singh, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 01, 2016 Snapdeal.com Customer Care's response Dear priti_singh, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
 2 Comments | |||||
Comments
I have ordered micromax canvas 4 plus A315, Order ID:[protected] On 1/02/16 from snapdeal. Order was not completed but payment was deducted from my bank account...the phone number provided by snapdeal is also not responding. I fade up by snapdeal service. please refund my balance as soon as possible.
Snapdeal.com Customer Care's response, Oct 12, 2016
Verified Support
Dear rachna rautela,
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.
Regards,
Team Snapdeal
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We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
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Team Snapdeal
We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal