Snapdeal — Refund stuck with snapdeal

Address:	122009
Website:	Snapdeal

Snapdeal is worst online ecommerce site to buy anything. In my experience with online buying I have tried Amazon, Flipkart and Snapdeal and I am very much satisfied with quality and service of Amazon and Flipkart but Snapdeal is very bad in quality and service. My friends also have same feedback. I have tried to buy some products from Snapdeal and every time there is some issue, below are major issues I faced and facing: • Snapdeal take’s order and money even they do not have the product and then cancels the order by themselves without updating client when you call them then they update you. • Snapdeal send duplicate or wrong product as they do not verify it before sending. • If you have taken COD and you return the product your money can get stuck with them. This is the latest issue I am facing. Latest order problem (Order ID: [protected]) I ordered for Soundpeats headphones on COD but I got LG one. I immediately called Snapdeal and told them that I have received LG and please initiate return process. My product was picked next day but 16 days has passed and my money is not yet refunded. Note: I placed COD as previously my money was stuck with Snapdeal for few days as they took the order and product was not available. Customer care talk’s very politely but they are not able to solve the problem, every time they say issue is escalated and will update you in 48hrs. What they have told me is that they have not received the product in their warehouse and they are tracking it with their return partners. I have shared return receipt and other details with them but still they are not able to track it. Now because of them and their return partners fault my money is stuck with them and they are not returning it. This is very frustrating that they are not able to track things in 16 days. Snapdeal says we have easy return policy but I can say they have a very bad policy which is frustrating for clients. Even there is no update on site order tracking history also from last 17 days. I strongly do not recommend Snapdeal for buying anything as they are more in advertisement rather than improving quality and giving services. Regards Abhishek Solanki [protected]@gmail.com