Snapdeal — Wrong and used product delivered by snapdeal

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

Hello, I ordered SONY TV whose details are given below. When I got package, outside covering was of Same Model but when I opened package, we found a Samsung TV which did not even have Remote Control. So the Samsung TV which I have received also looks fake. I tried contacting Snapdeal for return and refund but reply which I got from them goes like "We cannot process the refund or replacement request as your complaint does not pass our internal checks" Apart from this there is no update from their end. Their internal request number for return request is "21502173". Could you help us in this regard, our mails to them did not get any further update on this. Below are order details. If you need anything else for proving same, please let me know. ORDER NO: [protected] SUBORDER NO:[protected] INVOICE NUMBER : S65525/15-16/1083 INVOICE DATE : 17-Mar-2016 Seller Details: CORPORATE TRADERS.-MUNDKA3 Khasra No-50/12 (Plot No – 185) & Khasra No- 50/13/1 (Plot No. 185 A), Swarn Park Industrial Area, Mundka, CITY Delhi / STATE Delhi PIN 110041 COMPANY''S VAT TIN : [protected] COMPANY''S CST NO : [protected] Delivery By: DISPATCHED VIA Fedex_Surface DISPATCH DOC. NO. (AWB[protected] Item details: Sony KLV-40R562C 101.6 cm (40) Full HD Internet LED Television ITEM CODE : DH169235 Amount: 49399.00