Snapdeal.com — Return not processed / unethical behaviour | |||||
I have purchased Samsung J3 from snapdeal and got the deleivery on 22 May'2016 however i was not satisfied with the product as the quality was not good as expected, i requested for the refund and placed the request very next day 23rd May'2016 however after few days i got an email that the refund request can not be process as it has crossed the 7 days return policy of the company, which was sense less as i have raised the dispute next day the product got delivered with ticket number {Ticket Id: 23855255], since then i have followed up with them by spending so much time on phone calls, every body was telling me that it will be done, spoke to customer service Team leader Shashank as well and he promised me that revere pickup will be arranged within 2 days and refund will be processed however nothing has been done so far.. The technical person visited to my place and checked the phone for 5 minutes max and submitted the report as everything is fine with the product. I have raised the dispute because i am not convinced with the camera quality, battery backup, it slow functions and heating issues but they are saying everything is good, we cant get it refund moreover i was not getting any communication on my complain.. So i want this phone to be refunded and my money back because i am getting harassed by the company . everybody from the customer service that my money is protected under 100% money back sheild but all were fake were lying..they are very bad it was a very bad exp for me, i love flipkart, they are very good .. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 16 Comments | |||||
Comments
Thanks for your assurance however for your kind information i am getting this assurance from a long however nothing happened, you guys are least bothered about post sale service.. Nobody has contacted me and nothing gonna happen, that i know...
So please don't do such fake posts as "we are working on it and somebody will get in touch with you ", because u guys just do it for sake of save your ratings...i will not buy anything now from u guys...very very very very very very Bad..
So please don't do such fake posts as "we are working on it and somebody will get in touch with you ", because u guys just do it for sake of save your ratings...i will not buy anything now from u guys...very very very very very very Bad..
Somebody has contacted me today just to tell me that nothing gonna happened, My complaint can not be resolved as they are not gonna take the product back, they straight away denied it, how rude they are?? but i already knew that this will be the reply, i already lost my hope because there people are hopeless...
Beware new customer's, as i am the live victim of their trap, please don't buy anything from Snap Deal anymore, go with Flip kart or amazon but not for snap deal. Worst service and shameless people, they still dared to call me to inform that my complaint can not be resolved think what kind of people they are ...They are only good at promotions So called "dil ki deal" but good for nothing, don't just care about the customer's after sale... Again beware new users, you could be the next...
Beware new customer's, as i am the live victim of their trap, please don't buy anything from Snap Deal anymore, go with Flip kart or amazon but not for snap deal. Worst service and shameless people, they still dared to call me to inform that my complaint can not be resolved think what kind of people they are ...They are only good at promotions So called "dil ki deal" but good for nothing, don't just care about the customer's after sale... Again beware new users, you could be the next...
Please not again...why you guys do copy, paste the same line as "Sorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you." even we know u guys least bothered to contact, in case if somebody will call me so again he gonna tell me in a sham full manner that we cant process the refund because we are frauds . We do cheat people take their money and gone..
So there is no benefit of such comment as u did, u cheaters.. M planing to send a notice and file a case on you guys under section 420, i have contacted the lawyer and gonna do this very soon...i will contact the news channels as well i did for few and will publish the story of your cheating. i have sufficient proofs to prove you a fraud, because, i still have that E-mail which i got within the 7 days return policy period which says the period has been expired however i complained very next day of the delivery, also have other things as well...so be ready for it..
So there is no benefit of such comment as u did, u cheaters.. M planing to send a notice and file a case on you guys under section 420, i have contacted the lawyer and gonna do this very soon...i will contact the news channels as well i did for few and will publish the story of your cheating. i have sufficient proofs to prove you a fraud, because, i still have that E-mail which i got within the 7 days return policy period which says the period has been expired however i complained very next day of the delivery, also have other things as well...so be ready for it..
I don't know how many years you guys need just to process a return, Please don't make people fool, i know you guys will not do anything.. but i will definitely do my work..i have already filed an application /petition against you guys and very soon you will be getting a Notice from the court.. Se you there...very soon
Hi,
U took almost 10 days just to inform that i need to visit to service center, seriously guys u r such losers, sorry to use such word but i cant control myself...i was informed this think 1.5 month back when i bought the phone now u r telling me same information again n u think this is a solution ? I already told your call center guy that i do night shift, so service centers are not open in night, i cant go i sleep in day...i thought u guys are taking so much time so probably i am going to get solution but this is what i got.. absolutely nothing... go and get something new u cheaters..
U took almost 10 days just to inform that i need to visit to service center, seriously guys u r such losers, sorry to use such word but i cant control myself...i was informed this think 1.5 month back when i bought the phone now u r telling me same information again n u think this is a solution ? I already told your call center guy that i do night shift, so service centers are not open in night, i cant go i sleep in day...i thought u guys are taking so much time so probably i am going to get solution but this is what i got.. absolutely nothing... go and get something new u cheaters..
Dear premp2,
Sincere apologies for the delay.If you have any further concerns please [protected]@snapdeal.com so that we may assist you.
Regards,
Team Snapdeal
Sincere apologies for the delay.If you have any further concerns please [protected]@snapdeal.com so that we may assist you.
Regards,
Team Snapdeal
Hi,
I have done that in the beginning and i got frustrated and did not get any help that's why i came here to aware other users as well, not this only i am posting this review and my whole experience on call social networking and public local search sites, so that maximum people can check and don't buy anything from u guys and should not feel cheated...
I have done that in the beginning and i got frustrated and did not get any help that's why i came here to aware other users as well, not this only i am posting this review and my whole experience on call social networking and public local search sites, so that maximum people can check and don't buy anything from u guys and should not feel cheated...
Hi,
I have told you multiple times as i can not visit to the service center as i don't get time for that because i do Night Shifts, so it is not possible to go there. Moreover i called you guys within So called 7 Days easy return policy, Also i got a commitment form a Team Leader Shashank from customer service that he will be arranging a Reverse pickup for me which never happened. Please check your records, Listen those calls (If getting recorded i have a doubt) then Reply...
A suggestion for you... Don't reply with the same repeated information all the time without checking the details, read complete case history before replying it...
I have told you multiple times as i can not visit to the service center as i don't get time for that because i do Night Shifts, so it is not possible to go there. Moreover i called you guys within So called 7 Days easy return policy, Also i got a commitment form a Team Leader Shashank from customer service that he will be arranging a Reverse pickup for me which never happened. Please check your records, Listen those calls (If getting recorded i have a doubt) then Reply...
A suggestion for you... Don't reply with the same repeated information all the time without checking the details, read complete case history before replying it...
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Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal