[Resolved]  Snapdeal.com — snapdeal sold manufacture defective le max 2 mobile phone

Address:	122001
Website:	www.snapdeal.com

To,

President/chairman,
District consumer disputes redressal forum,
Dcdrf office, vikas sadan, gurgaon - 122002

Subject: no support & no service of mobile phone from company le eco india and snapdeal india, company shutdown & cheated to customer

Sir/madam,

I had purchased le eco mobile phone (X821) from snap deal which had delivered on 11th october 2016. I am facing lot of issues with this mobiles phone since purchased it from online company snap deal (https://www.snapdeal.com/). then i have contacted to seller snapdeal and manufacture company support care & service center but no support from snapdeal and le eco india (Dlf corporate park, tower 4b, 2nd floor, unit no. 201 – 204, gurgaon, india – 122002)

Manufacture company le eco is not providing any support to customer as company has stop providing support & it seems shutdown.

I am trying to get for service for long times and also visited several times to le eco service center in gurugram last couple of months but none of service centers are ready & active to provide service.

None of service & call center[protected] is providing service or support on this matter.

The le eco phone is under warranty still no support from manufacture company le eco india and seller snapdeal india.
This le eco x821 mobile phone having manufacture defect so it is not working properly
I have purchased this mobile phone online from snapdeal which had delivered on 11th october 2016.
I have called eco support call center number[protected] but no response from their end.
I have contacted to le eco service centre sahara mall gurgaon but no support
I have sent many emails & reminers ([protected]@le.com) to india support le eco company but no response or answer from company, trial emails are mentioned with this email chain.
It seems company has shutdown and stop provide support, no call centre number active, no email response, no website working.
This is very serious matter so kindly look in to this, as many customers are facing same issue.

As per my request kindly advise me for further action on this and also register a complaint against the 1st party (Le eco) and second party snapdeal india for fraud case, cheat activity and given mantle harassment to the customer.

I have tried to reach website of the company but no link active to work properly.

Leeco has closed down indian operations 85% employees fired, senior leaders exit from the company. With leeco 'gone', harrowing time for employees, vendors with dues, bills

After their indian launch last year, leeco shocked everyone with their brazen marketing spend, both online and offline. With an average spend of rs 80 crore every month for marketing related activities, leeco actually overtook xiaomi and oppo in their marketing expenditure. Last year, founder jia yueting admitted that they are running out of cash, even as he cut his salary to 15 cents. Last year in december, they stopped retail sales in offline locations, and now, they are on the verge of complete shut down in india.

Le eco company office in india
1. (Dlf corporate park, tower 4b, 2nd floor, unit no. 201 – 204, gurgaon, india – 122002)
2. Office no. 3, 5th floor, b wing, hdil kaledonia, sahar road, andheri (East), mumbai, india – 400069
3. 7th floor, umiya, business bay, cessna business park, 11 &13/2, kadubeesanahalli village, outer ring road varthur hobli, bangalore, india – 560103

https://www.leeco.com/us/leeco_phone/

http://in.lemall.com/in/

http://www.leeco.com/us/about

http://economictimes.indiatimes.com/tech/hardware/leeco-fires-85-indian-staff-may-exit-india/articleshow/57438429.cms

Kindly help on this matter as i spended my hard earn money to purchased this le eco mobile phone but company is not providing any support.

Warm regards,
Shivam kumar