Snapmint — Autopay

Akash Biswas 2004

May 10, 2026

Address: Office No. 201, 2nd Floor, C-Wing, Neelkanth Business Park, Nr. Vidyavihar Station, Vidyavihar (West), Mumbai - 400086

Website: Snapmint snapmint.com

Ordered a phone in snapmint and made my down payment and then the order was cancelled without any explanation and down payment was refunded but the autopay ecs mandate is still turned on.. In snapmint app to cancel the ecs mandate they show there is no ecs mandate to cancel but still in my phonepe the ecs mandate is turned on showing in live and no cancel option is showing.. Kindly resolve the issue and stop my ecs mandate option.

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May 14, 2026

Updated by Akash Biswas 2004 I Ordered a phone in snapmint and made my down payment and then the order was cancelled without any explanation and down payment was refunded but the autopay ecs mandate is still turned on.. In snapmint app to cancel the ecs mandate they show there is no ecs mandate to cancel but still in my phonepe the ecs mandate is turned on showing in live and no cancel option is showing.. Kindly resolve the issue and stop my ecs mandate option.

My autopay is still active, Please help me out. Please delete my Autopay please help me
After 48 hours still it's showing active

Name - Akash Biswas
Order Id[protected]
Registered number- [protected]
UMRN - [protected]@ibl
Phonepe Mandate id - MN2605092253483730345525

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Comments

Snapmint_Credit_Advisory_Pvt_Ltd

from Mumbai, Maharashtra

May 12, 2026

Dear Akash, thank you for reaching out. We understand your concern regarding the active ECS/AutoPay mandate in your PhonePe account even after your order was cancelled and refund was processed. To help you resolve this quickly, we request you to kindly share your details through the link provided so our team can check and assist in deactivating the mandate at the earliest: https://shorturl.at/gY1yW. We sincerely apologize for the inconvenience caused and appreciate your cooperation. Thanks, Team Snapmint.