[Resolved] Snapmint — Autopay ecs mandate issue

Elliyan

from Guwahati, Assam

Apr 29, 2026

Address: Office No. 201, 2nd Floor, C-Wing, Neelkanth Business Park, Nr. Vidyavihar Station, Vidyavihar (West), Mumbai - 400086

Website: snapmint.com

I ordered an earbud in snapmint and made my down payment and then the order was cancelled without any explanation and down payment was refunded but the autopay ecs mandate is still turned on.. In snapmint app to cancel the ecs mandate they show there is no ecs mandate to cancel but still in my google pay the ecs mandate is turned on showing in live and no cancel option is showing.. Kindly resolve the issue and stop my ecs mandate option.

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May 3, 2026

Complaint marked as Resolved

Resolved

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Comments

Snapmint_Credit_Advisory_Pvt_Ltd

from Mumbai, Maharashtra

May 1, 2026

Dear Elliyan, Thank you for reaching out to us. We understand your concern regarding the active ECS/AutoPay mandate appearing in your Google Pay account despite the order cancellation and refund.
To help us resolve this issue quickly, we request you to kindly share the required details by filling out the form at the link below: https://shorturl.at/nwL9Q Once we receive the information, our team will assist you in deactivating the ECS/AutoPay mandate at the earliest. We apologize for the inconvenience and appreciate your cooperation. Thanks Team Snapmint.