Snapmint — EMI Amount Debited but Not Updated in Snapmint Account

Address: H no 337 Block B Sant Nagar Burari Delhi 110084

I, the complainant, wish to submit this consumer complaint against Snapmint for deficiency in service.

On 16 December 2025 at 1:14 PM, an EMI amount of ₹200 was successfully debited from my bank account towards my Snapmint loan/EMI. However, despite successful debit, the same EMI is still showing as unpaid / pending in my Snapmint ID, causing mental harassment and risk of late payment charges or negative credit impact.

Transaction Details:

EMI Amount: ₹200

Date of Debit: 16/12/2025

Time: 1:14 PM

Payment Status (Bank): Successfully Debited

Status in Snapmint App: Pending / Unpaid

I have already made the payment in good faith, but Snapmint has failed to update the EMI status, which clearly amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.