[Resolved] Sony Bravia LED — Sony LED TV KDL-EX520 display panel issue

swati7

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

I purchased a 40'' colour Sony LED TV KDL-EX520 in Feb 2012. This was my first Sony product purchased and as I had heard a lot about Sony product quality I blindly bought the product. Now I am facing the vertical lines and distortion on the screen, when approached the customer care(complaint no[protected], they asked to do the Factory settings which I did but the problem still exists. Then an engineer came to inspect the TV. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. 22000. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost 40% of the TV cost within such short span o[censored]sage makes me think what do you define as quality. When I did some research on the internet on the product I found a lot of people facing this same problem and this to be a manufacturing defect (that explains why production of this model has stopped). One of the link for your ref: http://www.consumercourt.in/television/122614-sony-bravia-led-tv-panel-manufactu...⇄ I would request the concern authority to take immediate action on this and get my TV display panel replaced free of cost or replace the TV unit itself as 1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects. 2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least Customers of such Branded company which is so Pricey (because the products are of best quality) can expect from such a big reputed organization. I had even sent an email to sonyindia.[protected]@ap.sony.com on 28th Jan 2014 but haven’t received any response as yet.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Umamanjunathan

from Coimbatore, Tamil Nadu

I too hav the same problem with this sony bravia 40 inch tv which i had purchased 2 yrs ago..noe the company has estimated 22000 for replacing the panel alone..Its really disgusting...very poor business tactics...

rasho30

from Chennai, Tamil Nadu

Hello Guys,

I am also facing the similar problem. I have purchased the KDL-EX520 on 2012 and now the display is flickering. Sony Guy visited and asked to replace which is costing ~16k. He said so many reasons for the screen issue like Voltage fluctuation (though I use good stabilizer) and using Pen drive etc (then why the hell they give those features). Until I see this blog I was thinking one of them would have caused the issue. But now it's clear that all BRAVIA model is like this. Very poor quality and didn't expect this from SONY. Just for the quality only we all spent almost 200% on purchasing a product which is available with the competitors in half the price (with more features as well). Now got cheated by this SONY.

Ashok

rasho30

from Chennai, Tamil Nadu

Uksharma Sharma

from Ahmedabad, Gujarat

Yes..I am agree with you. Same problem I am also facing. Technician of SONY care inspected my LED and told the pannel problem which needs to replace. Cost of the new pannel is Rs. 21000/- so huge amount. I had purchased in the year Jan 2012 at cost Rs.65000/- now after 4 and half years facing this problem.

Therefore We should every near and dear to avoid purchase of any SONY product. because for the brand name they are charging so huge amount but life of sony product is very less.

BETTER TO AVOID SONY PRODUCTS

Das kwt

from Nagercoil, Tamil Nadu

I'm Das messaging with issues on Sony LED TV KDL-EX520 display panel.

I'm an NRI bought 40" LED TV on 2013 and now it's exactly 3 years finished. The technician visited and checked the set and gave estimate of 26K and he's telling if giving the job without informing the company he will source to get the item from outside for 24000 without invoice. The Sony INDIA doesn't have proper support services and perfect technical assistance. Please spread this message to avoid buying SONY PRODUCTS in future.

Even I used to buy same brands abroad, now started thinking to change my mind. Please be carful and I'm posting the same in all social medias to boycott this worst brand in India.

Regards

Das

chiraggoenka

from Pune, Maharashtra

My issue is even worst. Sony doesnot has my TV panel and now wants to loot me.

I bought Sony Bravia 3D LED KDL 32 HX750 IN5 in Jan 2013. In Dec 2016, issue if double image of screen appeared. Sony Technician checked and gave estimate of Rs.16750/- for new panel which i was agreed to.

Now Sony calls and tells they don't have panel of my model and also no 3d TV in 32 inch. So they said, I should pay Rs.34000 to get a 3D 43 inch TV. Else pay Rs.16750 and get a non 3D 32 inch TV whose online price is Rs.33500/-.

Its a joke; After paying 50000 now again pay 34000/- in 3 years i.e. 75% of cost. I have a blue ray player and hence no choice but to buy a 3D TV. Its a Sony issue if they don't have a panel or a 3D TV in 32inch. why should i pay 75% of amount again after 3 years?

As per consumer court order, all companies have to keep all input materials with them till the useful life of the product. Now Sony people are acting adamant and bullying either I pay Rs.34000 or keep faulty TV at home. They are not gonna do anything.

How unfair is such a conduct from a brand like Sony??

Chirag Goenka
[protected]

Appan N G

Hello,
i bought sony-led 40 '' r482 series in 2014 may and within 30 months my sony panel has to be replaced. Same problems with the manufacturer, horizontal and vertical lines appears,
and when i contacted them they simply informed me to change panel which is costing rs.18000/-.
Can all we join a group and file a case against sony.

Guru
[protected]

dont trust sony ---

PrasannaV14

from Mul, Maharashtra

Referring to all above communications I must say we all are fooled by following SONY as a brand. I too have KDL 32 EX550 and same double image problem has aroused. Upon visit of service center person, without checking anything he claimed that panel is gone and need to be replaced with cost of 14000/-. And he charged his so called visit also as 200/-.
I condemn SONY as a brand hereafter and will not purchase a single rupee worth material.
P.S. my TV has samsung panel fitted inside. I want SONY to make notice of it.

jitendra Potdar

from Mumbai, Maharashtra

I am also facing the same Display problem, I bought the 40 inches Sony EX 520 TV in 2011.
Please Tell me how to solve the display issue.

Regards,
Jitendra.

bharatkum

from Pune, Maharashtra

Hi,
This is Bharat
i purchased Sony LED 32 inch tv now display is not working . when i went Sony showroom they are telling panel change required . and cost is 12000 but its not good . i purchased one and half year back .
Sony LED tv is very bad

please ban Sony products in India market.

Vipin Pallepati

from Hyderabad, Telangana

Hello,
I have Purchased Sony 40'' Sony LED TV KDL-EX520 in Feb 2011. Now i have got the Display panel problem
which will cost 22000 to get repaired. As i have seen in the forum this problem is common for all the Sony Led TVs and its a defect problem for all the Sony Models which need to be addressed by Sony. I am ready to go to the consumer court and file case against the company.

With regards
Vipin
[protected]@gmail.com
[protected]

abhijoy83

from Bengaluru, Karnataka

I too had bought Sony TV Model - KLV 32R482B and just within 3 years technical engineer says that the Display panel needs to be changed. With proper care being taken of the TV how such costly display panels get malfunctioned within few years of service. It brings a big question on the quality of TV units being sold by SONY in India. And after seeing such huge number of complaints I have started doubting on the SONY TV Display Panels, definitely not up to the mark when looking at the overall TV prices.
Abhishek Sarkar (+91-[protected])

Suraj Itkepelliwar

from Patur, Maharashtra

Hi team,

I bought Sony bravia KDL42W700B in 2015 feb, now warranty is expired. my led is not display any thing only audio is running and the service center claims that i need to replace the display panel which would cost me 23, 000.

Perhaps this product is faulty. Sony company should resolve this problem

Warm Regards
Suraj I
[protected] MH

mohammeds

from Hyderabad, Telangana

I had purchased sony 40 inch LED tv 2.5 yrs ago and am also facing the display panel issues whose price seems to be of 22000 rs...The display panel should have been covered under 5 years of warranty atleast. Also I can see the same problem with many people with no help from sony.

Please dony buy the product.

Nitin_1234

from Amli, Dadra and Nagar Haveli

Dear Friends,

Right now I am facing the same issue with my TV which was purchased in 2013 which you guys are discussing. How can we get this issue resolves??

Any suggestions??

Nitin
[protected]

trupsu

from Mumbai, Maharashtra

I purchaed sony braviera in 2014...and i am facing the same display issue...i feel cheated by Sony.

[email protected]

from Eraniel, Tamil Nadu

Me too facing the same problem as said above... We experience the worst consumer service by sony authority... The products produced by the sony india is never qorth money... As ler my experience with sony i'll never recomend any of their product to well known persons... They are actully missusing their brand name.. We have lost money on buying this tv... Shame on you...✌

pmmadhyastha

from Mumbai, Maharashtra

I purchased Sony Bravia KDL-40EX520 IN5 (chasis no. 2456648) on 06.10.2011 for Rs 64, 900/-. During Dec2014, I started facing problems of yellow lines on the screen. Sony service center at Mumbai asked to change the panel for Rs 21, 732/- I changed it on 12.01.2015 (Bill No. J4/FY14-01/003264 Part No.[protected]. Now again in the month of March 2018, I am facing similar issue of yellow lines on the display panel and picture like negatives. Now after going through all the complaints above, I understand that this is a manufacturing defect and hence the company had discontinued its failed product. Standard practice is to recall all such faulty units and replace with the rectified one. But it seems SONY is trying to make profit even with the faulty products. If SONY is not responding to it, then atleast let us write to the Japanese Govt. as to how their company is cheating the customers in other countries (they boast of high standard of customer satisfaction.) so that they understand their real standard.
Murlidhar
Mumbai

Das B R

from Kolkata, West Bengal

I am also facing the display panel problem with my 32 inch Sony KDL-32EX520 full HD TV which I had purchased in Yr 2012. Sony is unresponsive to my complaint which was lodged a month ago. Same tenure TVs of other brands like Samsung & LG are working absolutely fine at my neighbourhood. It is thus evident that Sony products are not only expensive but also inferior to compititive brands like Samsung, LG etc.

Comments from Sony India Ltd. is invited in this regard.