Sony India — Faulty,filty,defective and unreliable panel changed to me

Address: Daksha sony services pondicherry

Respected sir
i had received mail from sony regarding the exchange of the product at an estimated cost

but my question to sony is that how can an customer again purchase an unreliable product again at an extra cost

what is the reason for the white line in that display panel
nothing was explained from the service centre

for the same tv for image retention issue the service manager mr gilbert and technician mr vinoth adviced me to follow the protocol do not switch off the tv in the switch and adviced to switch off only in remote itself it's enough, when u go out for long weekend u can switch it on switch otherwise only remote is enough
i asked him the reason also for that he said to avoid image retention its an protocol received from head office, but after doing that also image retention appears then they changed the panel
that too they changed the panel which had scratches and they changed after an long argument with some hesitation
i guess because of that they had changed the faulty panel to me
now for this white line in panel current service centre head person mr mike saying it might ne due to u haven't switch off the tv in switch due to some lightning effect affect
i said him i followed your service centre advice and i send him the voice records and he confirms my statement of protocol
on the service centre context if some issues in my electrical line even if its not possible, the 1st affecting part in the tv is board and the processor why it doesn't happened


we followed the protocol said by ur technician and service manager after that also i am facing the panel issue

this not the 1st time am facing the issue

if its 1st time and there is no availability of the panel and i would have happily accept the offer.
But its not the time, since i bought the product am facing issues
there is no peace of mind and totally unreliable product

so i need an proper explanation and free of cost replacement of the unit from sony
follow that i am planning to file an consumer complaint case if there is no response from sony head
i need an call back from your sony regional head to address this issue
to be precise its not fault from my side, its the fault of sony unreliable product faulty panel changed to me repeatedly even after the protocol and the unrecognized protocol adviced to me by service centre

so i kindly request you to solve the issue as soon as possible
thanking you
with regards
shahul hameed.S
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