Sony India — Netbanking fraud

Address:Malad, Mumbai

Sony LIV is a website owned by SONY PICTURES NETWORKS INDIA PRIVATE LIMITED
which streams online content for entertainment purposes. I made a payment of INR 999 for purchasing the annual subscription pack. However neither has a receipt been provided to me nor has a message for a failed transaction been sent to me. As per the confirmation from my bank, the transaction has been successful and the money has reached the merchant ie. Sony. I have written several mails to Sony ( I have attached several of these here ). The reply to my mails is vague and they always send a new mail which does not have any context or description of the previous mails. As per their last communication my account is active for a Vodafone number which I had requested for deactivation almost 6 months ago and this number is in suspended state since January 2021. I made this payment in May.
All relevant mails and documents have been attached. Kindly help me recover my money as this is a clear case of cheating.
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Sony India customer support has been notified about the posted complaint.
May 29, 2021
Updated by sumitkudesia2001
The company is not Sony India

It is SONY PICTURES NETWORKS INDIA PRIVATE LIMITED
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