Sony India — WF-1000XM4 Battery Drain Issue

Dear Sony Team,

I am Mohammad Shawaiz from Uttar Pradesh. My city's name is Moradabad, and my city's Pin Code is 244001. I bought WF-1000XM4 earbuds on 28th June 2022 from Amazon.

My right earbud battery lasts only 30 minutes, while the left earbud battery lasts around 2 hours after updating the firmware. I have seen on many forums that most of the users of WF-1000XM4 are facing this battery drain issue after updating the firmware.

A Sony customer care representative told me to visit the Sony service center in my city, so I visited the Sony service center today. At the Sony service center, they told me that this unit will be replaced, and I have to pay around 7k per earbud because my earbuds are out of warranty. I told them that Sony is replacing out-of-warranty WF-1000XM4 faulty units free of cost in the USA, Japan, and many more countries because the problem is with the software. They told me that they had no such guidelines from Sony India, and that I should call customer care again.

Please send me a replacement for my faulty pair of WF-1000XM4.

I look forward to a positive response from the Sony team.

Regards,
Shawaiz