SOTC — unprofessional and fraud

Address:Mumbai City, Maharashtra
Website:Sotc.in

I booked a tour to us with the company. After the booking nobody was available to resolve a simple query about the dates also. Every call was met with "we will get back to you on the issue". I would want my booking amount to be refunded.
They portray themselves as a big company but are actually a bunch of frauds who take no responsibility once they get the money.
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Dear Dr Deepshikha,

We thank you for your feedback and comments.
We wish to confirm that your query dated 16th May 2018 has been addressed and resolved.

Thanking you,
SOTC Customer Care

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    SOTC Phone
    +91 77 1504 4444 [for Booked Customers]
    SOTC Address
    7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West, Mumbai, Maharashtra, India - 400013
    View all SOTC contact information