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SOTC Complaints & Reviews

www.sotc.in
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Updated: Nov 21, 2023
Complaints 213
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40
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173
So far, so good. SOTC is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SOTC will keep up the work and continue to help more customers with their concerns even better 🤝
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SOTC reviews & complaints page 6

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Z
Zeal Modi
from Surat, Gujarat
Sep 27, 2018
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fraud tour managers. taking more money

Address: Bharuch, Gujarat, 392001
Website: Sotc

I have booked for dubai group tour. Our one night stay was in palm atlantis. For that our tour manager has charged double amount from us telling dolphine bay is included. But when we reach there they told us your booking is not there.
If any responsible and sensible person is there in sotc to listen then please do any action. Everytime i call any person they say talk to this talk to them. Is this the way to treat your customers.?...
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m_agg
from Rohtak, Haryana
Sep 10, 2018
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japan group tour

Address: New Delhi, Delhi, 201301
Website: www.sotc.in

We have booked japan group tour for departure on 10.09.2018 for 6 nights. Now due to adverse circumstances, the trip is departing on 11.09.2018 but sotc has cut down the trip to 5 nights. This kind of service is not acceptable at all. We already had a short trip of 6 nights and that you have reduced it to 5 nights now with the same cost. The trip is as it is very expensive and we are not satisfied with this shortening of our trip.
We...
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D
dbpatankar
from Bengaluru, Karnataka
Sep 8, 2018
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poor service, no response, not received tickets till last minute

I booked mauritius travel package with sotc. After making payment they never got in touch. They rarely pick up the phone, and no senior person is ever available to answer any grievance. 2 days before my departure i have still not got the tickets or hotel vouchers. Any enquiry for additional information, booking of additional optional activities, etc goes unanswered....
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R
rv1234
from NEW DELHI, Delhi
Sep 1, 2018
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departure cancelled - splendid europe - eur 232 - 04th october 2018 that is cancelled.

Address: New Delhi, Delhi, 110023

Sir, i had booked splendid europe - eur232 - 04th october 2018 and suddenly i came to know from email that it is cancelled. No body from booking office had intimated me for this latest status of my tour. Sotc sales office had also offered me splendid europe eur232- 18th october 2018 or any other product as per availability without mentioning the cost to the customers, itinerary and tour program i. E. Places likely to cover in the offered...
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Upinder Pal Singh
from Allahabad, Uttar Pradesh
Aug 25, 2018
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non refund of paid your money

Brig harwant singh and his wife had booked a group tour to japan through the chandigarh branch office of the s. Ot. C.
Tour name *"splendors of japan"* (06n/07d).

S. O. T. C. Tour code: far[protected]

Duration of the tour 14 august to 20 august 2018.

For getting the visa for japan, in july '18, a representative of the s. O. T. C office chandigarh came to collect passports and other documents...
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S
scbrh1
from Lucknow, Uttar Pradesh
Aug 10, 2018
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uk tour customised

Address: Lucknow, Uttar Pradesh, 226001
Website: sotc.in

I have booked a tour for 3 persons through sotc lucknow. Until they have got payment from me staff was very humble and cooperative. My tour is from 17-25 aug 2018. There is some issues which i wanted to be solved but now nobody is responding even they are not giving any reply of my emails. Earlier they were saying that my staff will be there to help you but as if they are not helping here how can i expect help in uk tour. They have given...
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S
Sreeramulu Artham
from Hyderabad, Telangana
Jul 27, 2018
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25% of paid amount is deducted towards cancellation charges

Address: 400022
Website: www.sotc.in

I have booked Mumbai to Port Blair and back 5Days 6 nights package on 4.4.18 from 17.4.2018 and conformed the same on7.4.2018 for hotel bookings. Unfortunately I received message on 8.4.2018 my mother is expired at mt village i Telangan. Immediately I infored to customer care on 8.4.2018 not book hotels and requested for cancellation. I sent my mothers death certificate also. The Manager SOTC informed me they are trying for full refund because...
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J
Jivak
from Mumbai, Maharashtra
Jul 25, 2018
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not getting information about tour from sotc

Address: Mumbai City, Maharashtra
Website: Udip

Sir,
I have booked highlights o[censored]sa tour departing from 28/7/2018, i have paid all required tour cost as demanded by tour advisor the another tour advisor recovers additional tour cost from me more than estimated cost, about since 21 days i daily phone to sotc toll free number but neither tour advisor nor his senior taking phones, i have to board the flight on 26/7/18 but till 25/7/18 i don’t received any confirmation tour documents...
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*786sunflower1
from Kolkata, West Bengal
Jul 12, 2018
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non refund of token booking amount

Address: Kolkata, West Bengal, 700019

Booked Kenya Tour for three persons from SOTC Salt Lake, Kolkata. by paying 90000 for three family members. Asked for cancellation more than 45 days before the journey due to medical reasons . But they are reluctant to refund the advance amount. Asked for Doctors Advice, . The relative Prescription was provided .Now they want diagnostic report and yet I am uncertain whether or not they will refund or whats the end of this harassment . Similar...
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V
vb1954
from Gurgaon, Haryana
Jun 17, 2018
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low standards of service

Address: 122002

I travelled on sotc tour european experience with cruise on 26th may 2018.
On arrival at the airport in barcelona, there was no body to receive us. I had to call the indian office of sotc at least six times, they provided a contact number, which nobody responded to.
I was traumatised for one and a half hours, running from pillar to post to locate a sotc representative.
I ran a bill of rs 2600 on my cellphone, calling...
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M
Mohit Sri
Jun 14, 2018
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mismanagement by tour manager

We have booked europe tour of sotc through space travels lucknow. Mr. Sagar joshi who is currently our group's tour manager for europe (12th to 22nd june 2018) is managing the tour very unprofessionally. It's already 10:10 am & the bus has not yet come to take us to disneyland. Mr. Sagar is giving excuses of rules & regulations while he is totally incapable & inefficient who does not know how to conduct tours smoothly. Yesterday also, our...
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P
pareshsalvi
from Bengaluru, Karnataka
Jun 1, 2018
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wrong commitment from team of sotc

Address: 421503
Website: www.sotc.in

Goodevening

I am paresh salvi from badlapur maharashtra, i book thailand package for 8 member for 15 may 2018 from mumbai to bangkok, at the time of booking package the sale executive give us cost 34k per person but at the time of final payment they increase amount from 34k to 36800/- per person, we already mail to sotc related to this but no response is there, because of there sales and service team we give to extra amount...
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A
ankkkk
from Chandigarh, Chandigarh
May 30, 2018
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sotc, 4 dham, char dham travel package

Address: New Delhi, Delhi
Website: SOTC

Sotc, 4 dham, char dham, travel package.
This was the worst travel of our life. We have been travelling for more than fifty years but this was the worst travel. We booked the premium package but sotc cheated us on all three fronts’ viz. Travel, food and accommodation.
1. The trip involves entire travel by road. The travel was very clearly booked for a/c vehicles and we were charged accordingly. But the driver switched on...
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R
rakesh maji
May 28, 2018
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no interest in returning money after visa refusal

My parents have been availing sotc for quite a while for tours around the world and they were satisfied. But recently they had a bad experience with sotc.

They booked a trip to japan from kolkata for 400k inr. They paid sotc in full 6 months in advance and provided the documents as they asked for. Sotc always told they will take care in checking and submitting the documents to be submitted for visa. Sotc applied the visa only...
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A
[email protected]
from Chennai, Tamil Nadu
May 25, 2018
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sotc travel limited., sotc duping customer in name of visa cancellation and tour cancellation charges

Address: 560001
Website: www.sotc.in

Very unprofessional behavior from sotc. Before going for the visa process, we are asked to do the complete payment for the european splender trip and when asked if it can be paid once the visa is approved, we were told that they will cancel our visa application and the executive was very rude on call. With no other option the complete payment was done.

All documents were presubmitted to the executive and not observation was...
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S
Saksdsa
from Thiruvananthapuram, Kerala
May 23, 2018
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accident

Address: Hyderabad, Andhra Pradesh, 500015

Sotc is definitely not serving its customer the way it says” it’s a chor company”! We had very bad experiences for continuous three years and in spite of that we had not learnt our lesson and the fourth and the last trip with these fraud people was last year 2017.
They hired such expert drivers for a customized tour from austria to budapest for us (That is what they say), the expert driver slept while driving on a highway to...
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S
SharmilaSaha
May 19, 2018
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egypt visa not issued for passenger - not allowed to board flight on may 5th and may 6th 2018

I am complaining of harassment faced by my daughter at turkey airport on may 5th because of non-availability of egypt visa, which sotc was supposed to organize for us. She was not allowed to board the flight from istanbul to cairo (Turkish airlines) twice at the istanbul airport. She spent 17 hours at the airport pleading with the airlines but they would not let her board without a valid visa.
Here are the details:
We are a...
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D
Deepshikha31
from Gurgaon, Haryana
May 16, 2018
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unprofessional and fraud

Address: Mumbai City, Maharashtra
Website: Sotc.in

I booked a tour to us with the company. After the booking nobody was available to resolve a simple query about the dates also. Every call was met with "we will get back to you on the issue". I would want my booking amount to be refunded.
They portray themselves as a big company but are actually a bunch of frauds who take no responsibility once they get the money....
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S
Sankhadeep Banerjee
from Kolkata, West Bengal
May 14, 2018
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cheat

Address: Kolkata, West Bengal, 700047

Hi - i booked a package - hills of karnataka through sotc on 10th of may. I paid them the full amount then and there. I got minimum 10 calls about the package and payment link. But once the package is booked and paid they totally forgot me. When i contacted them again on 14th (I am supposed to travel with family on 19th) i was told that all hotels of ooty are booked, which is a lie because i can see that hotels are available. Also why did...
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G M Sutariya
from Bhavnagar, Gujarat
May 14, 2018
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refund

Address: Bhavnagar, Gujarat, 364002

Myself Dr Sutariya planned to go Bhutan. So I called Sotc, shahin sheikh, for more details. She asked me to pay certain amount to book air ticket from Ahmedabad.it was I think 2 nd may.
She dicussed tour package charge for three star plus hotel too.
Next day payment was done but hotel were not booked
On Monday we tried many times to contact for further payment and hotel confirmation but SOTC office hadnnot replied. After...
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