South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Today, i.e. 23rd Sep 2023. I boarded 8:25am sbstc bus from city centre Haldia. I had already booked my tickets on 22nd of September seat number 24. After getting on the bus when I asked the person seating on my seat to leave it. That person started humiliating publicly. And being a lady I had to listen to all the irrelevant words over there. The conductor was just seating without any response. I kept on asking him what was happening but he...

Bus conductor misbehaved with customer while having tickets as I asked to refund my balance amount. He denied to refund and captured my 500rs note.
Car no. WB39B4619...

This is to inform you that Haldia to Kolkata AC bus at 8:15 am on 14.09.2023 was cancelled from SBSTC. My ticket was booked with booking id:33331206, booked date:12.09.2023 but cancelled from your end without any prior intimation.
I want refund for an amount of Rs.420 and if you don't process my refund then I will submit the complain of fraud from SBSTC to consumer court and police station....

I purchased 3 tickets on 02/09/2023 via SBSTC App of 04/09/2023 Garia Digha (5.40 AM) route which was reserved upto Contai. Ticket No P[protected]. Total fare was 414. But for an unknowing reason the bus got cancelled and we were not informed by the authority. Then we visited Garia Depot and we have to travel by 6.30 AM bus by paying another 414.
We need full refund of money with proper action....

Driver bad behaviour, slang language, traffic rule not maintained
Vehicle no - 7013 date- 01/09/2023...

I am travelling on Digha Bus, Bus no 3059.
The condition of the bus is too poor to carry passengers it’s a risk on citizens’ life
Seats are broken, water leaking bus floor is looking like flooding and the windows are broken even the body of the bus is also so poor.
People have no choice but to travel on this bus but the transportation department can at least look upon this matters
People travelling with fair...

Not receive refund on my cancel ticket. Cancellation id: 357498, dated: 02/08/2023, booking id: 32763233...

Dear Sir,
This is to bring to your kind notice that the above referred bus used to run on daily basis but for the last few days irregularities have been noticed by us. I, being a daily passenger and a resident of a remote village known as Dilakash(within the local area popularly known as Rajbalhat) is a worse sufferer of the said situation...
Hence I request you to look into the said matter and resolve the matter at the earliest...

With due respect I beg to draw your kind attention that a bus is required from Suri to Khatra.There are many people from Suri who want to visit Khatra because of Mukutmanipur and there are many migrant workers from Khatra who lives in Suri like me. These migrant workers usually require a bus to visit Khatra.
So I will be highly grateful to you
if you grant my request....

I had ticket from Burdwan to Karunamoyee. I missed my bus due to route change of Bus. Earlier I take my bus from Birhata. Recently they have changed the route. Now all bus will go via Alisha only. Many people who purchased the ticket online were not aware about this. There should be proper communication.
Please refund our money and take some action against it....

I have booked a ticket online on 03.08.2023, from Kolkata Esplanade to Purulia, for 04.08.2023 at 6.45 A.m, in the name of Prabir Kanti Dey, seat no 24. When I came to board the bus, I came to know that the scheduled bus is cancelled. I need my money to be refunded at the cancellation caused me utter inconvenience and harrasment....

Please tell all the conductors of sbstc bus to behave properly with passengers. Sometimes they make foul behaviour with passengers, today I had also bad experience. I saw some other grievances..anyway in my first complaint I am writing any details. But tell all the conductors to behave properly. Next time with complaint i shall forward my complaint to the all concerning authorities....

Wb39b1050 this bus conductor halting the bus in dankuni, singur and taking passengers without electronic ticket, although these are not stopages.There is no more seats left, passengers are standing on the bus resulting over crowded cabin...

Till now i have not get the refund against the bus was cancelled by SBSTC on 3rd july & 17th July . several follow ups with SBSTC control but not get any response. want my money back. pls help me to get the same ....

I have two booking in SBSTC. Booking id is 32521569 and 32521580. When I cancel my booking, my refund amount is not same. Please solve this problem....

I would like to inform that I have not received my refund for a cancellation of a bus on July 5th at 4.10 pm. I already mail about it to the sbstccontrol mail id, however, no action has been taken yet. I have not received any update since the. Urgent attention on this matter is highly appreciated.

Please let me know if you have any questions/need any additional details. Thanks!!...

I had booked seat no. 8 in the 4.30pm Karunamoyee to Suri SBSTC bus. I boared the bus from Airport. I saw someone was sitting in my seat so I requested him to leave the seat. But he said that he was given the same seat from Karunamoyee ticket counter. So I urged the conductor to check this. But he informed me that the officer in-charge of Karunamoyee ticket counter has physically sold all tickets without checking those tickets were already...

Hi team,
My name is Debraj Sil. I travel to Karunamoyee, Kolkata, from Burdwan 2 to 3 days a week by SBSTC bus. Most of the time, I preferred online booking using the SBSTC booking app. My booking profile is registered with the name Debraj Sil, email [protected]@gmai.com, and phone number [protected].
Recently, a couple of bookings failed, but the amount was debited from my bank account. I share all the failed booking details...

On 29.07.2023 I booked a SBSTC bus NON AC ticket from BURDWAN to KARUNAMOYEE from sbsctc Android App, Seat no- 13 and made online payment for bus ticket of Rs.100/- through my State Bank Debit card and payment done successfully. I have recieved successful transaction email and the amount is debited from my account. But ticket was not booked.
So what should I do now? Please reply me at my e-mail mentioned below.
Thanks & Regardsbr...

Arambag to Digha bus (departs Arambag depot at 06:00am.) Is taking more than usual time during return trip, specially from Khirpai to Arambag as the bus delayed unnecessarily at khirpai Haldardighi stop as well as the bus stops at many local bus stops. Such incident is happening each and every day....