South Bengal State Transport Corporation [SBSTC] — Transaction got failed but did not refunding the money

I have booked a ticket using SBSTC(https://online.sbstcbooking.co.in/). My account is made using this gmail [protected]@gmail.com. I have booked ticket on 22nd July for 23rd July from karunamoyee to Durgapur city centre but the site was unable to process my ticket but deducted my money as well(475). Please look into this and make sure that I get my money back.
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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