Southern Railway — complaint against a prepaid waiting hall

Address:

Chennai, Tamil Nadu, 600001

I narendra kumar choudhury, citizen of india and travelling on 28 may 18 with pnr no.[protected]. I have visited the ac waiting hall at 13.30 hrs, duty staff informed in a unusual way that the hall is filled with passengers. I was told be wait outside and i was outside for 30 mins. I have noticed that the people who came after me were accommodated in front of me and i am still outside (You can see the visual by the 1st floor camera in the central railway station near to mco). I went inside after waiting outside 45 minutes, i asked about the people who went inside after coming to me to the staff. Staff has replied to me that it's not my duty to accommodate you i[censored] r waiting outside. So i would like to know that whats the duty of the staff inside the waiting hall and for who are waiting outside for avail the prepaid services provided by indian railway and the same to be informed against this complaint in my mail narendra. [protected]@gmail.com by u r official address/ mail. The complain has been written in the book provided by the staff as suggestion/ improvement book on 28 may 18 and same image of the complaint is uploading to this complain.