Southern Railway — Malabar express late by 2 hours

Sir,

Yesterday I have traveled in Malabar Express with my father from Aluva to Trivandrum. On Sunday night I have enquired about timing and informed it is on right time (2.59 AM). But upon reaching Aluva railway station Monday morning I came to know it is late by 2 Hours.

We were going to RCC Hospital, TVM related to treatment of Cancer for my father there.

All our plans got affected by this sudden change. We have booked 3rd AC tickets for both side travel in Malabar Exp & Bangalore Exp (Return)-12.45, the same day.

The return journey in Bangalore Exp. was not possible after RCC review of my father, since Malabar was 2 Hrs. late. And Return Ticket cancellation was not possible at station. We have opted KSRTC for return.

I have got the information that Malabar Exp. started 2 hours late at Bangalore due to track not available situation only. I think, such situations are to avoided by the railway staff. We are not expecting such from Southern Railway in future.

With Regards,

Shijo Issac ([protected])