Southern Railway — Non Refund of cancellation charges till date. TDR Filed

Address:	Chennai, Tamil Nadu, 600209
Website:	southernrailwaycgm

Dear customer,
Sorry for the inconvenience caused, kindly note that your refund case of PNR No. [protected] is being dealt by CCM/SOUTHERN Railway.
As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction destination station of the train falls. IRCTC only provides access to Railway Passenger Reservation system through its server & Internet connectivity to book the ticket through it. Railway & IRCTC are different entities. TDR’s filed by the customers are directly dealt by the concerned Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the User’s account through same payment gateway which was used while making booking.
Regards,
Sajjan Kumar Kashyap
TDR Process Team
[protected]@irctc.co.in


Vasudevan wrote:
Sir,
Please check all previous mail and refund the
eligible amount. Because of chart preparation
on that day the refund request has to be filed
TDR and no reply so far.

Very prompt organisation IRCTC and expected
early settlement.
Regards
Vasudevan.R
Cell:[protected]

From: Vasudevan
To: "[protected]@irctc.co.in"
Sent: Wednesday, August 3, 2016 2:51 PM
Subject: Re: Non Refund of cancellation charges till date. TDR Filed.

Sir,
TDR filed (Refer Encl.)and even after Two months
no reply and no refund till date. Please check the
TDR and refund the money allowed asper rule.
Regards
vasudevan.R

From: Vasudevan
To: "[protected]@irctc.co.in"
Sent: Thursday, July 7, 2016 1:17 PM
Subject: Non Refund of cancellation charges till date. TDR Filed.

Sir,

The Journey Ticket cancelled on 31st May 2016 21.22 Hrs and registered
TDR Registration No.[protected] and cancellation ID:[protected].

Transaction ID: [protected] Train No./Name: 12028/SHATABDI EXP PNR No [protected]
Date of Journey: 01­Jun­2016 Date Of Boarding: 01­Jun­2016 Date of Booking: 26­May­2016
From: KSR BENGALURU (SBC) To: CHENNAI CENTRAL (MAS)
Boarding: KSR BENGALURU (SBC) Resv Upto: CHENNAI CENTRAL (MAS)
Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount: 1660.0 Ticket Type:E­ticket

Reason For TDR: Passenger Not Travelled. TDR Filing Date: 31­May­2016 21:22:44 HRS
TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: SOUTHERN RAILWAY (SR) Registration No:[protected]

Refund status of the above TDR and when refund will be expected.

Regards
Vasudevan.R
Cell: [protected]