Southern Railway — overcharging of foods.

Address:

Virudhunagar, Tamil Nadu

Ref. My pnr [protected]
Respected sir,
On 12/12/2018 at 4pm, i approached the food stall m/s. Vasantam cataring, in viruthunagar railway station for food to be carried with in our journey to ernakulam by train no.16127. I asked the person at the counter to give me one each lemon rice, curd rice & two coffees. The price of lemon & curd rice was rs.19 & rs.18 respectively as per price list published there. But he charged me rs.25 per rice ie rs.50 for two. When i questioned him about overcharging, he told me that the price list was old & now the price was increased to rs.25 and the price on the board has to be corrected. I then told him that when i purchased same from mdu station last month the price were rs.19 & 18 only. He reiterated that now price was rs.25each. Please be informed that there were no marking on the food containers about details of content or price etc. When i asked for bill he told me that there was no billing system but only token system. I told him that i would be reporting this matter to higher ups for which he gave his consent.
Totally i paid him rs.25+25+10+10=70. (Rs.10+10 are towards two coffees).
I have reported this to [protected]@mdu. Railnet.gov.in vide email of 14/12/'18 and
Made several reminders dtd 18/12, 22/12, 26/12
To him & vide my email dtd 4/1/'19 reported this to [protected]@gmail.com
Still now i have not heard anything from them.
Now i humbly request your good self to take appropriate action in this case.
I am unable to attache photos of the price list and food containers as these were more than 2mp. As per attached photo.

Looking forward to receive your immediate action in this regard and thanking you in the meanwhile,

Yours faithfully,
Mani. S. S.